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Customer Service

The SOA Customer Service Center is available to assist you Monday through Friday, 8 a.m. to 5 p.m. CDT.
ph: 888.697.3900
email: Customer Service Center

 

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  • 475 North Martingale Rd., Suite 600
  • Schaumburg, Illinois 60173
  • ph: 847.706.3500
  • f: 847.706.3599

Department Directories

 

Staff Leadership  
Executive Director
ph:847.706.3510
Deputy Executive Director & Chief Financial Officer
ph:847.706.3550
Staff Counsel
ph:847.706.3577
General Counsel
ph:847.706.3524
Managing Director of Sections & Practice Advancement
ph:847.706.3536
Managing Director of Marketing & Communications
ph:847.706.3615
Managing Director of Education
ph:847.706.3543
Managing Director, Strategy & International Activity
ph:847.706.3520
Director of Governance
ph:847.706.3565
Director of Finance & Facilities
ph:847.706.3620
Managing Director of Research
ph:847.273.8835
Executive/Finance Assistant
ph:847.706.3518
Executive Administrative Assistant
ph:847.706.3568
Actuarial Research Team  
Managing Director of Research
ph:847.273.8835
Senior Experience Studies Actuary
ph:847.706.3559
Experience Studies Actuary
ph:847.706.3571
Research Actuary
ph:847.706.3578
Retirement Research Actuary
ph:847.254.8330
Research Actuary
ph:847.706.3614
Research Administrator
ph:847.706.3567
Sr. Research Administrator
ph:847.706.3556
Academic Research Assistant
ph:847.706.3519
Research Administrator
ph:847.706.3592
Experience Studies Technical Actuary
ph:847.706.3511
Lead Modeling Researcher
ph:847.273.8836
Customer Service Team  
Customer Service Manager
ph:847.273.8801
Customer Service Representative
ph:847.706.3533
Lead Customer Service Representative
ph:847.273.8804
Customer Service Representative
ph:847.273.8806
Customer Service Representatives
ph:847.273.8802
Customer Service-Membership Representative
ph:847.273.8803
Lead Customer Service Representative
ph:847.706.3583
Education Team  
Managing Director of Education
ph:847.706.3543
Senior Director of Curriculum and Content Development
ph:847.706.3563
Registrar & Director of Exam Analysis
ph:847.706.3586
Director of International Activities
ph:847.706.3596
Exam Administration Manager
ph:847.706.3589
Staff Fellow–Education
ph:847.706.3590
Manager of Stakeholder Relations
ph:847.706.3582
Professional Development Manager
ph:847.706.3624
Professional Development Manager
ph:847.706.3537
Staff Fellow, General Insurance
ph:647.495.8195
Staff Fellow, General Insurance
ph:416.254.6320
Examination Services Administrative Assistant
ph:847.706.3618
Senior Instructional Designer
ph:847.706.3635
Candidate Support Coordinator
ph:847.706.3594
Academic Administrator
ph:847.706.3509
Examination Services Coordinator
ph:847.273.8831
Examination Development Administrator
ph:847.706.3505
Education Administrative Assistant
ph:847.273.8814
Education Services Project Specialist
ph:847.706.3574
Professional Development Manager
ph:847.706.3584
Instructional Specialist
ph:847.706.3595
Professional Development Manager
ph:847.706.3008
Programmer & Technical Analyst
ph:847.706.3508
Exam Services Administrative Assistant
ph:847.706.3618
Professionalism Education Specialist
ph:847.706.3561
Study Materials Administrator
ph:847.706.3525
Governance  
Director of Governance
ph:847.706.3565
Governance Project Specialist
ph:847.706.3597
Administrative Assistant
ph:847.706.3512
Resource Management Coordinator
ph:847.706.3523
Finance and Facilities Team  
Deputy Executive Director & Chief Financial Officer
ph:847.706.3550
Director of Finance & Facilities
ph:847.706.3620
Accounting Manager
ph:847.706.3551
Business Analyst
ph:847.706.3564
Payroll Accountant/Office Manager
ph:847.706.3553
Accountant
ph:847.706.3506
Executive/Finance Assistant
ph:847.706.3518
Accounts Payable Clerk
ph:847.706.3554
Hong Kong Office  
SOA Programs Manager
ph:852.2147.9883
Liaison, Joint Actuaries Hong Kong Representative Office
ph:852.2147.9418
Human Resources  
Human Resources Director
ph:847.706.3569
Human Resources/Legal Assistant
ph:847.706.3545
Information and Technology Services Team  
Director of Technology Services
ph:847.706.3642
IT Manager
ph:847.706.3503
Information Services Manager
ph:847.706.3534
Manager of Web and Emerging Technologies
ph:847.706.3538
Application Support Specialist
ph:847.706.3562
Business Analyst
ph:847.706.3743
Senior Reporting Data Analyst
ph:847.706.3625
Sr. Reporting Data Analyst
ph:847.706.3623
Senior Systems Administrator
ph:847.706.3504
Web Specialist
ph:847.706.3612
Help Desk Technician
ph:847.706.3657
Web Specialist
ph:847.706.3531
Marketing and Communication Team  
Managing Director of Marketing & Communications
ph:847.706.3615
Director of Marketing
ph:847.706.3647
Director of Member and Candidate Communications
ph:847.706.3570
Brand Manager
ph:847.706.3573
Web Communications Manager
ph:847.706.3539
Publications Manager
ph:847.706.3527
Candidate Relations Specialist
ph:847.273.8817
Senior Communications Associate
ph:847.706.3501
Senior Marketing Specialist
ph:847.706.3646
Web Designer
ph:847.706.3587
Member Communications Senior Associate
ph:847.706.3572
Senior Content Specialist
ph:847.273.8811
Communications Associate
ph:847.706.3521
Graphic Designer
ph:847.706.3549
Digital Librarian
ph:847.706.3529
Graphic Designer
ph:847.706.3548
Marketing & Communications Administrative Assistant
ph:847.706.3555
Web Production Associate
ph:847.706.3628
Professional Development Team  
Senior Director of Events
ph:847.706.3541
Director of Meetings & Events
ph:847.706.3544
E–Learning Manager
ph:847.706.3547
Registration Specialist
ph:847.273.8830
Registration and Events Coordinator
ph:847.273.8808
Meeting Planner
ph:847.706.3542
Sr. Meeting and Exhibits Planner
ph:847.706.3516
Education Administrator
ph:847.706.3613
Education Administrator
ph:847.706.3640
Administrative Assistant
ph:847.706.3576
Sections & Practice Advancement  
Managing Director of Sections & Practice Advancement
ph:847.706.3536
Director of Section Services
ph:847.706.3585
Senior Staff Fellow, Intellectual Capital
ph:847.706.3530
Consulting Staff Fellow, ILA Solutions
ph:
Staff Fellow, Retirement Systems
ph:847.706.3591
Staff Fellow – Risk Management
ph:847.706.3560
Staff Fellow-Canadian Membership
ph:613.402.4118
Lead Section Specialist
ph:847.706.3665
Administrative Assistant
ph:847.706.3598
Section Specialist
ph:847.706.3558
Section Specialist
ph:847.706.3645
Strategy Team and Market Research Team  
Managing Director, Strategy & International Activity
ph:847.706.3520
Director of Market Research
ph:847.706.3580
Market Research Analyst
ph:847.273.8829
Project Specialist-Strategy and International Activities
ph:847.273.8828