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Frequently Asked Questions
Q: Where do I get my login/password?
A: If you do not remember your username or password you may retrieve this information by using the automated feature located on the SOA log-in site. This information will be sent directly to you via your e-mail. If you need assistance please email customer service or call 888.697.3900.
Q: When do my dues need to be paid?
A: Payments are due by February 1. A 20 percent late fee will be assessed on May 1; an additional 30 percent late fee will be assessed on August 1.
Q: Can I pay with a check or money order?
A: Checks and money orders are accepted through the mail only. You may pay online with a credit card.
Q: Can I renew multiple members at one time?
A: You cannot renew multiple members through a single login. If you wish to pay for multiple members you may do so by mail.
Q: How can I get a copy of my invoice?
A: Invoices can be printed online
or you may contact Customer Service at 888.697.3900 or via e–mail for a printed copy of your invoice.
Q: How do I get a receipt or check to see if my dues have been paid?
A: Please login to the "My Profile" section online and then go to "Order History." Click on your membership order and print a receipt. If you do not remember your username or password you may retrieve this information by using the automated feature located on the SOA log-in site. This information will be sent directly to you via your e-mail. If you need assistance please email customer service or call us at 888.697.3900.
Q: How do I join a section?
A: There are three ways to join a section:
- If you are a SOA member, you can add or delete sections online using the
Dues Online Renewal system.
- If you are a SOA member and have already paid your dues you will need to
contact Customer Service at 888.697.3900 or via e–mail.
- If you are not a SOA member please go to the click here.
Q: How do I apply for a waiver?
Please download the  dues waiver application. You can send the application by fax to
847.273.8532 or by mail.
Q: How do I resign my membership?
A: A letter must be sent to the SOA requesting membership resignation and stating your reason for wanting to resign. Please forward this letter to:
c/o Dorothy Pedroza
475 North Martingale Road Suite 600
Schaumburg, IL 60173
Q: How do I reinstate my membership?
A: Contact Dorothy Pedroza, Membership Representative, at 847.706.3532. Please be sure to provide current contact information, so that an application for reinstatement can be sent to you.
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