The SOA is currently transitioning to a new cancellation method. The previously used method will be in effect for all meetings before September 25, 2008. The new method will be used for all meetings on or after September 25, 2008. Both methods are listed below.

Method for meetings before September 25, 2008: All cancellations and refund requests must be put in writing and sent to cancel@soa.org and received by the Society of Actuaries Continuing Education Department 10 business days prior to the seminar/meeting.

New cancellation method for meetings on or after September 25, 2008: To cancel an order, go to My Account and select "View Order History." Once you log in, choose the order you wish to cancel from your order summary, click the request cancellation button, and complete the form to submit your request. As in the past, there is an administrative fee applied to all meeting cancellations with the balance refunded in 2-4 weeks. For each meeting, the online request cancellation feature will only be available through the refund request deadline date.

The following usual policies remain in place for both cancellation methods: For requests received prior to the deadline, the SOA will refund the registration fee minus a processing fee, and minus any special ticketed events. (This also applies to attendees who cancel attending the entire meeting and decide to register by day.) No refunds will be given for requests received after the deadline of 10 business days prior to the meeting/seminar. (Special ticketed events and optional tickets are non-refundable). Refunds will be processed in the manner which they had been received. For example, if a registration was paid by credit card, we will credit the card charged.

The Society reserves the right to cancel any seminar if conditions warrant. In the event of such cancellation, registration fees will be refunded in full. We are not responsible for any discounted airfares or hotel penalties that an attendee may incur due to cancellation.

An attendee may transfer his/her registration to another individual without a processing fee; however the transfer must occur within the same meeting or seminar.