Staff Directory

Staff Executive Team and Support

Greg Heidrich Executive Director +1-847-706-3510
Stacy Lin Deputy Executive Director & Chief Financial Officer +1-847-706-3550
Sheree Baker Sr. Director, Governance +1-847-706-3565
Michael Boot Managing Director, Sections & Practice Advancement (SPA) +1-847-706-3536
Patrick Gould Managing Director, Marketing & Communications +1-847-706-3615
Ken Guthrie Managing Director, Education +1-847-706-3543
Dale Hall Managing Director, Research +1-847-273-8835
Ann Henstrand Sr. Director, International +1-847-273-8810
Carol Kozlowski Sr. Director, Human Resources +1-847-706-3569
Richard Veys General Counsel +1-847-706-3524
Cathy Powers Executive Administrative Assistant +1-847-706-3568

Customer Service Team

Laura Kibiloski Manager, Customer Service +1-847-273-8801
Brittany Allen Customer Service Representative +1-847-706-3526
Lois Caracci Customer Service Representative +1-847-706-3533
Linda Lococo Customer Service Representative +1-847-273-8806
Susan Maki Customer Service Representative +1-847-273-8802
Tricia Novielli Customer Service-Membership Representative +1-847-273-8803
Marni Smith Lead Customer Service Representative +1-847-706-3583

Education Team

Ken Guthrie Managing Director, Education +1-847-706-3543
Anna Abel Manager, Professional Development +1-847-706-3584
Colleen Bagnasco Sr. Director, Events +1-847-706-3541
Sherri Blyth Manager, Instructional Design +1-847-706-3635
Anthony Cappelletti Staff Fellow, General Insurance +1-847-273-8832
Nidhi Chokshi Education Services Project Specialist +1-847-706-3594
Lisa Collins Registration Specialist +1-847-273-8808
Agnes Czesak
Education Administrative Assistant
Mark Dulceak Examination Services Coordinator +1-847-273-8831
Denise Eiring Sr. Meeting and Exhibits Planner +1-847-706-3516
Leslie Fausher Manager, E-Learning +1-847-706-3547
Kathy Husak Manager, Exam Administration +1-847-706-3589
Ania Jaroszek Exam Center Logistics Administrator +1-847-706-3593
Stuart Klugman Sr. Staff Fellow, Education +1-847-706-3590
Scott Lennox Staff Fellow, General Insurance +1-416-254-6320
Gena Long Director, Professionalism & University Relations +1-847-706-3582
Melanie Mobley E-Learning Specialist +1-847-706-3613
Sarah Phelps Education Services Project Specialist +1-847-706-3574
Brett Rogers Registrar & Director, Exam Analysis +1-847-706-3586
Michelle Scherer  Meeting Planner  +1-847-273-8830
Jacky Schweinzger  Director, Meetings and Events  +1-847-706-3540
Jay Semla Sr. Professional Development Administrator +1-847-706-3624
Rick Shales Exam Development Administrator +1-847-706-3505
Toni Shales Education Administrator +1-847-706-3640
Martha Sikaras Director, International Education Programs +1-847-706-3596
Leslie Smith Instructional Technologist +1-847-706-3595
Ryan Smith Professional Development Administrator +1-847-706-3008
Tiffany Tatsumi Academic Administrator +1-847-706-3509
Jeremy Webber Professionalism Education Specialist +1-847-706-3561
Amy Wojcik Sr. Professional Development Administrator +1-847-706-3537
Kim Woloszyk Administrative Assistant +1-847-706-3576
Aleshia Zionce Study Materials Administrator +1-847-706-3525

Finance and Facilities Team

Stacy Lin Deputy Executive Director & Chief Financial Officer +1-847-706-3550
Tiffany Berger Sr. Director, Finance & Facilities +1-847-706-3620
Steve DeFranco Sr. Staff Accountant +1-847-706-3506
Cheri Howe Executive/Finance Assistant +1-847-706-3518
Olavo Menezes Finance Analyst +1-847-706-3564
David Nahulak Manager, Accounting +1-847-706-3551
Serg Palant Accountant, International Activities +1-847-273-8843
Jan Richardson Accounts Payable Clerk +1-847-706-3554


Sheree Baker Sr. Director, Governance +1-847-706-3565
Sofi Garcia Governance Project Specialist +1-847-706-3597

Human Resources

Carol Kozlowski Sr. Director, Human Resources +1-847-706-3569
Julie Brown Human Resources Assistant +1-847-706-3545

Information and Technology Services Team

Tim Moberly Sr. Director of Technology Services +1-847-706-3642
David Arias Application Support Specialist +1-847-273-8805
Christie Balistrieri Project Management Specialist +1-847-706-3575
Laurie Butler Application Support Specialist +1-847-706-3562
Mustafa Dada Business Analyst +1-847-706-3743
Fred Eckart Sr. Reporting Data Analyst +1-847-706-3625
Desmond Fenty Jr. Manager, Information Technology +1-847-706-3503
Jim Grisius Manager, Web Communications +1-847-706-3539
Tatyana Kuznetsova Business Systems Analyst +1-847-706-3623
Kevin Martin Sr. Systems Administrator +1-847-706-3504
Mary Matz Manager, Information Services +1-847-706-3534
James Nauta Web Specialist +1-847-706-3612
Shailesh Patel Sr. Reporting Data Analyst +1-847-706-3629
Tushar Patel System Administrator +1-847-706-3657
Bruce Rod Manager, Web & Mobile Technologies +1-847-706-3538
Dean Ruppert Information Management Specialist +1-847-706-3529
Rhoda Tran Web Specialist +1-847-706-3531
Krystalle Williams Web Production Coordinator +1-847-706-3587
Mai Xiong-Vang Web Producer +1-847-706-3628
Pesach Zirkind  Cyber Security Specialist  +1-847-273-8850

International Team

Ann Henstrand Sr. Director, International +1-847-273-8810
Heather Jameson Administrative Assistant, Legal/International +1-847-273-8827
Jessie Li Lead China Representative (China Office) +86-10-65997905
Wai Ling Yung SOA Program Manager (Hong Kong Office) +852-2147-9883

Legal Team

Richard Veys General Counsel +1-847-706-3524
Ashley Huber Staff Counsel +1-847-706-3577
Heather Jameson Administrative Assistant, Legal/International +1-847-273-8827
Monika McGuire Assistant General Counsel +1-847-706-3694
Ann Weber Government Affairs Director +1-847-273-8825

Market Research Team

Onserio Nyamweya Director, Market Research +1-847-706-3580
Randa Ulankiewicz Market Research Analyst +1-847-273-8829

Marketing and Communication Team

Patrick Gould Managing Director, Marketing & Communications +1-847-706-3615
Kathryn Baker Sr. Communications Associate +1-847-706-3501
Julia Anderson Bauer Manager, Publications +1-847-706-3527
Spencer Bone Manager, Marketing +1-847-706-3646
Juliann Carlson Marketing Specialist +1-847-273-8818
See Delaney Employer Relations Specialist +1-847-706-3555
Jennifer Foster Business Development Specialist +1-847-706-3507
Beth Gall  Candidate Relations Specialist  +1-847-273-8834 
Scott Konecke  Marketing Specialist  +1-847-706-3517 
Chere LaRose Director, Member & Candidate Communications +1-847-706-3570
Andrea Lee Director, Marketing +1-847-706-3647
Marta Jimenez-Lutter Content Specialist +1-847-706-3528
Jacquelyn Kirkwood Member Communications Sr. Associate