Frequently Asked Questions (FAQs)
For support, email firstname.lastname@example.org or call +86‐010‐65800685
Can I Test my Computer Before the Event?
Dial in Number? No
There is no dial in number for this event. All audio must be streamed through your computer. Make sure your speakers are turned on and turned up when you join the event. A headset is highly recommended for the best audio experience.
Confirm your computer audio settings by playing a local audio/video file, or going to a website to play audio/video. Make sure your speakers are turned on and turned up. If you continue to have trouble, restart your computer and try relaunching the event link, or use a different computer.
If you lose audio at any time, leave the meeting and relaunch the event link using a supported web browser (see Minimum System Requirements section below). If still an issue, restart your computer or use a different computer.
If you continue having issues after following the above instructions, call directly at +86‐010‐65800685 (recommended) or email email@example.com.
Minimum Browser Requirements:
- Browser must support HTML‐5. To detect browser version: https://whichbrowser.net/
- Pop‐up blocker disabled
- Active X enabled
- Supported Web Browsers:
- Chrome 60 or greater
- Firefox 52 or greater
- Edge 14 or greater
- Safari 10 or greater
Minimum System Requirements:
- 2.0Ghz Processor or faster
- 2 GB RAM (Greater than 2 GB recommended)
- Windows 7 or later
- Mac OS X 10.10 or later
- Wired connection is recommended (Wi‐Fi is not recommended since generally not consistent)