2025 SOA ImpACT Conference Virtual:Session 5B: Intergenerational and Ethnicity-Based Communication Barriers and Styles-12.04.25 Recording

In today's increasingly diverse and globalized work environment, actuaries frequently collaborate with professionals from different age groups, cultural backgrounds, and communication styles. This session will explore the nuances of intergenerational and ethnicity-based communication differences that can influence team dynamics, decision-making, team and client interactions, and leadership effectiveness within the actuarial profession. Attendees will gain insight into how generational experiences and ethnic/cultural backgrounds influence verbal and non-verbal communication preferences, expectations around hierarchy, feedback, and collaboration styles. Participants will examine unconscious biases, decode communication styles, and develop strategies to foster inclusive and effective communication.