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  • Navigating Through Stormy Seas
    a captive or career agency system so they do not care about it; they do not even calculate agent retention ... through a different channel where there is less direct contact with a customer. You can also segment ...

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    • Authors: David E Neve, Richard Wong, John W Boynton
    • Date: Oct 1996
    • Competency: Strategic Insight and Integration>Effective decision-making; Strategic Insight and Integration>Strategy development
    • Publication Name: Record of the Society of Actuaries
    • Topics: Actuarial Profession>Management skills; Enterprise Risk Management>Financial management