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  • Building a Winning Culture
    corporate agenda, replacing cost control as the primary interest. Detecting customers' needs and then ... together. Our goal was to build a company that took care of its people and left no one behind. We believe ...

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    • Authors: David S Duncan, David Miller, Jim Toole
    • Date: May 2004
    • Competency: Leadership>Change management
    • Publication Name: Record of the Society of Actuaries
    • Topics: Actuarial Profession>Management skills
  • Lessons From a Toothache - Part 1
    their current situation. lESSoN #2: aCTIoN IS DIrECT- lY ProPorTIoNal To ThE aMouNT oF PaIN ExPErIENCED ... and was willing to pay any price to get it taken care of. It was about action, not about the analyzing ...

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    • Authors: David Miller
    • Date: Nov 2011
    • Competency: External Forces & Industry Knowledge
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession
  • The Five Key Principles of Influence - Part 4
    process of getting your client (or your boss, direct report, spouse, child, etc.) to clearly associate ... stop at the first level—that is, unless you don’t care about the results! If you want to learn more about ...

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    • Authors: David Miller
    • Date: Aug 2016
    • Competency: Leadership>Change management; Leadership>Influence; Strategic Insight and Integration>Influence decisions
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession>Management skills; Actuarial Profession>Professional development
  • Rejection Reality Check
    rejection rate)! We know we have a winning direct mail campaign if we have a 2% response rate (that’s ... it’s understandable. The truth is that we would care a lot less what other people think if we really ...

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    • Authors: David Miller
    • Date: Nov 2008
  • Are You a Six-Dimensional Leader?
    What microbiology has shown us is that you cannot direct a living organism; you can only disturb it. This ... commitment or action. For example, let's say one of your direct reports comes to you with a certain challenge.

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    • Authors: David Miller
    • Date: Oct 2007
    • Competency: Leadership
    • Publication Name: The Actuary Magazine
    • Topics: Actuarial Profession>Management skills
  • Rejection Reality Check
    rejection rate)! We know we have a winning direct mail campaign if we have a 2% response rate (that’s ... it’s understandable. The truth is that we would care a lot less what other people think if we really ...

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    • Authors: David Miller
    • Date: Nov 2008
    • Competency: Communication>Persuasive communication
    • Topics: Actuarial Profession>Competencies
  • The Stepping Stone Newsletter, April 2006, Issue No. 22
    CEO when it is time for him/her to hold his/her direct reports accountable. We have all seen this—Bob ... CEO when it is time for him/her to hold his/her direct reports accountable. PEOPLE MANAGEMENT 6 • The ...

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    • Authors: Vincent Granieri, John West Hadley, Joel Kabala, David Miller, Sudha Shenoy, Steven J Gaspar, Donna Weninger, Maureen Costello, Mark E Green, Marilyn Lustgarten
    • Date: Apr 2006
    • Publication Name: The Stepping Stone
  • Stepping Stone Newsletter, January 2005, Issue No. 17
    the group, rather than your own success. Your primary task as leader is helping oth- ers succeed. If ... you prefer to have John or Mary as one of your direct reports? In my view, I don’t really want either ...

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    • Authors: Gerald A Fryer, Marcel M Gingras, John West Hadley, Daniel L Shinnick, David Miller, Richard J Lauria, Sim Segal, K H Rendek, JAMES J GRAY
    • Date: Jan 2005
    • Publication Name: The Stepping Stone
  • A Secret Weapon for Your Success
    interpret some kind of negative intent (e.g., they don’t care, they don’t like me, they’re unhappy with my performance ... uncomfortable that your boss went to Ben, one of your direct reports, for some information. You stewed about ...

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    • Authors: David Miller
    • Date: Jan 2008
    • Competency: Communication; Relationship Management>Relationships and trust
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession>Management skills
  • How to Handle Communication Mishaps in the Workplace
    some kind of negative intent (e.g., they don’t care, they don’t like me, they’re unhappy with my performance ... uncomfortable that your boss went to Ben, one of your direct reports, for some information. You stewed about ...

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    • Authors: David Miller
    • Date: Nov 2012
    • Competency: Communication>Active listening; Communication>Difficult message delivery; Communication>Oral communication
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession>Management skills; Actuarial Profession>Professional development