Announcement: SOA congratulates the new FSAs, ASAs and CERAs for July 2021.

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  • Managing Social Media Risk in Utilities
    considered this "very important")    To offer direct customer service (42 percent considered this "very important")  ... stomer service and crisis  management as the primary advantages of utilities’ use of Facebook and Twitter ...

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    • Authors: Charles Tooman
    • Date: Apr 2013
    • Competency: External Forces & Industry Knowledge; Leadership; Strategic Insight and Integration; Technical Skills & Analytical Problem Solving
    • Topics: Enterprise Risk Management>Operational risks; Enterprise Risk Management>Portfolio management - ERM; Enterprise Risk Management>Risk appetite; Enterprise Risk Management>Risk categories; Enterprise Risk Management>Risk measurement - ERM; Enterprise Risk Management>Strategic risks; Enterprise Risk Management>Systematic risk; Enterprise Risk Management>Systemic risk