Description: This teaching session, number 80TS, was presented at the 1999 Spring Meeting of the Society of Actuaries, held May 24-25 in Atlanta. The instructors focus on increasing the awareness of managers to motivate, stimulate, and challenge their difficult employees. A variety of techniques and tools that assist managers to increase productivity and maximize performance capacity are provided. Discussion from participants is included. From the Record of the Society of Actuaries, Vol. 25, No. 1.

Description: Managing in the 21st century.

Description: How to offer constructive criticism and use it as a tool to improve work processes, nurture business relationships and get the outcomes you want.

Description: Cassie He and Linda Liu, two actuarial students, invite Mark Freedman, the President-Elect of SOA to share with us his experience as an actuary, the challenges and opportunities facing actuaries and the outlook for the profession as SOA president.

Description: This article provides advice and guidance to young actuaries looking to influence their leaders and senior management.

Description: Write for your readers. That's what you can do to ensure that your emails, reports, and model updates are clear and contain the appropriate level of detail.

Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: A short article on a hypothetical workplace dilemma that deals with a possibly unreliable subordinate.

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.