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  • Managing Social Media Risk in Utilities
    considered this "very important")    To offer direct customer service (42 percent considered this "very important")  ... stomer service and crisis  management as the primary advantages of utilities’ use of Facebook and Twitter ...

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    • Authors: Charles Tooman
    • Date: Apr 2013
    • Competency: External Forces & Industry Knowledge; Leadership; Strategic Insight and Integration; Technical Skills & Analytical Problem Solving
    • Topics: Enterprise Risk Management>Operational risks; Enterprise Risk Management>Portfolio management - ERM; Enterprise Risk Management>Risk appetite; Enterprise Risk Management>Risk categories; Enterprise Risk Management>Risk measurement - ERM; Enterprise Risk Management>Strategic risks; Enterprise Risk Management>Systematic risk; Enterprise Risk Management>Systemic risk
  • How the American Retirement Savings System Magnifies Wealth Inequality
    of my activity has been in health and long term care policy. I have worked for CMS, the National Health ... Washington University and for the American Health Care Association/National Center for Assisted Living ...

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    • Authors: Karl Polzer
    • Date: Feb 2017
    • Competency: External Forces & Industry Knowledge; Leadership; Professional Values; Results-Oriented Solutions; Strategic Insight and Integration
    • Publication Name: Pension Section News
    • Topics: Economics>Behavioral economics; Economics>Financial economics; Enterprise Risk Management>Risk appetite; Pensions & Retirement>Defined contribution and 401k plans; Pensions & Retirement>Risk management; Public Policy