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  • Managing For Excellence
    and it is worth 30% to me to have a problem taken care of quickly. So I guess I think that is something ... DONALD R. SONDERGELD: I have a question l'd like to direct to both of the panelists. We need to get a little ...

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    • Authors: Nancy K Austin, Peter Bondy, Kevin A Seglem, Robert Shapiro
    • Date: May 1986
    • Competency: Leadership>Thought leadership; Strategic Insight and Integration>Strategy development
    • Publication Name: Record of the Society of Actuaries
    • Topics: Actuarial Profession>Management skills
  • Managing For Excellence
    doesn't know that Americans in California don't care much for American cars. In fact, Cadillacs (cars ... service-bay area to see how well their car is being taken care of. But, they say they really do it for the mechanics ...

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    • Authors: Nancy K Austin
    • Date: May 1986
    • Competency: Strategic Insight and Integration>Big picture view; Strategic Insight and Integration>Strategy development
    • Publication Name: Record of the Society of Actuaries
    • Topics: Actuarial Profession>Management skills