Description: This article was authored by a certified etiquette and ethics trainer. This article discusses avoiding blowing your business on the golf course: a quick review of golfing etiquette.

Description: Persuasion is as much about heart as facts and figures. Find out what you can do to develop your powers of persuasion.

Description: Discussion of peer mentoring: what it is, how it is different than traditional mentoring, and different forms that it can take. Some forms are 1 on 1, informal, formal, talking partners, groups, Lean In Circles, SOA Community Engagement. Includes a list of potential discussion topics for use in peer mentor conversations.

Description: The article hits highlights of of an annual meeting session that featured Sue Ann Collins, Sharon Giffen, and Tonya Manning discussing everything from career development to work life balance.

Description: The average person spends from one third to one half of every waking hour thinking about the past or present. We talk to ourselves when we do. Psychologists have identified three steps you can take to make your self-talk more positive. This will make you happier and better able to achieve the goals you set at home and at work.

Description: Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully. Given enough time and quality exchanges, we can form a relationship with any person we encounter. We should strive to develop positive relationships with people we like, and even with those we don’t like as much. Once established, both parties will understand each other better and benefit from the connection. Relationships can be challenging, especially at work or under stress. Skillfully managing them will help you initiate direct and productive conversations to alleviate misunderstandings, solve conflicts and achieve desired goals. This article explores strategies to develop the skill of relationship management.

Description: Based on the book “Emotional Intelligence 2.0” written by Travis Bradberry and Jean Greaves, the four skills necessary to improve EQ are– 1) self-awareness; 2) self-management; 3)social awareness; and 4) relationship management. This article explores the skill of self-awareness by sharing examples and personal stories, highlighting three strategies to practice. In addition to lowering stress and becoming happier, having a greater ability to regulate our emotions gives us confidence, helps us communicate better, allows us to understand multiple perspectives, builds trusting relationships, and frees us from our assumptions and biases. Ultimately, this gives us more potential to influence other sand make better decisions.

Description: This paper discusses that image does matter: advancing you personal brand. The author has worked in the retail and image management field for over 18 years with companies such as Talbot's and Paul Stuart, in both the wholesale and retail sector for men and women's wear. She founded Image Launch, a consulting company that assists companies and individuals internationally in setting standards for visual impact.

Description: This is the third in a four-part series dedicated to strategies for improving EQ, based on the book Emotional Intelligence 2.0 written by Travis Bradberry and Jean Greaves. In previous issues of The Stepping Stone, I discussed the skills of self-awareness and self-management. In this article, I will share a few more of the book’s strategies and provide examples and personal insights to illustrate how to develop the third skill of social awareness in personal, social, and business situations.

Description: Self-management is your ability to use awareness of your emotions to stay flexible and direct your behavior positively. When you understand what you are feeling, you can effectively choose how to react. Knowing your individual tendencies can help you prepare for future events by consciously deciding to change or adjust your behavior when certain situations occur. The article shares strategies, examples and personal insights to illustrate how to develop the skill of self-management.