Description: In this session Chris Lombardi FSA, MAAA, CERA discusses insights form the book “The Coaching Habit” by Michael Bungay Stanier, focusing on effective techniques for facilitating conversations during manager meetings. The goal is to encourage genuine curiosity and active listening, allowing the other person to steer the conversation’s direction. Key questions, such as “What’s on your mind?” and “And what else?” are highlighted to promote meaningful dialogue, discover underlying issues, and help individuals improve personally and professionally through self-awareness and proactive decision-making. Contributors Chris Lombardi FSA, MAAA, CERA, Anthony Champi, FSA MAA, Jing Lang, FSA, FCIA, FLMI, MAA, Jon Forster ASA, MAAA

Description: Servant Leadership is a leadership philosophy that focuses on organizational success through serving and enriching the lives of the employees. As employees become engaged the organization becomes more vibrant, sustainable and successful. Four primary principles are discussed: Create an Environment for Employee Growth; Provide Employees What the Need to Thrive; Remove Obstacles to Employee Achievement; Help Employees Reach Organizational and Personal Goals. Trust, creativity, shared vision, listening, job skills and personal attention lift employees up, creating high quality, engaged employees that help drive organizational success and create a pool from which the next generation of leaders for the company will emerge.

Description: A real life situation is posed involving a management, leadership, or other business decision, and readers are invited to submit their responses to "What Would You Do?" This issue’s case study involved a communication and mentoring issue.

Description: Leadership inspiration essay asserting that the things that are the most valuable to us are also the things that we have to work the hardest for.

Description: In this video, Anthony Champi discusses the non-linear nature of the leadership journey, emphasizing that it involves both successes and failures, and may not necessarily lead to promotions. He highlights the importance of selflessly committing to the development of others if one chooses to become a leader of people, as well as the challenges and responsibilities that come with that role. He also advises individuals to seek opportunities for skill development and learning from mistakes, as well as the transition to leading larger teams or other managers and leaders.

Description: This article addresses dealing with distractions, avoiding habits like multi-tasking, and providing guidance on how to reach a state of "flow" to concentrate on deep work.

Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved what to do when an actuary turned in her resignation, but didn't seem excited about the prospective move.

Description: A real life situation is posed involving a management, leadership, or other business decision, and readers are invited to submit their responses to "What Would You Do?" This issue’s case study involved an actuarial manager facing the potential resignation of a key employee.

Description: Leader interview.

Description: This article highlights the importance of communicating concisely and effectively through email and other written forums, and when/when not to use written vs. other forms of communication.