Description: Chairperson's Corner - introduces the issue and the SOA's initiative on diversity, as well as introduces Murnighan's diverse approach to leadership. Do Nothing! is the first of a three part series focused on J. Keith Murnighan's book "Do Nothing!" and discusses balancing working vs. leading, how to succeed as leader by counterbalancing challenges, and to best manage a team.

Description: Latest in a series applying Buddhist philosophy to the working world of the actuary. The focus is on the author's experience in yoga teacher training.

Description: Nonprofit ideas shares lessons from the field about how a better understanding of underserved consumers can lead to better product design.

Description: The author provides examples of what NOT to do at work to get along with your co-workers so you can be mindful of your responsibility to behave honorable in the workplace.

Description: This article describes the results of three years of work by Blue Shield of California to collaborate with hospitals and physician organizations to reduce cost and improve quality for commercial populations in targeted geographies.

Description: In this article, the author recommends the book, 'Stop Managing, Start Coaching!' by Jerry W. Gilley and Nathaniel W. Boughton, to managers who believes in the potential of human capital and are willing to make some investment. The book emphasizes the importance of using coaching to achieve 'buy-in' from employees on managerial decisions. In this process, manager and employee develop a collegial relationship, which ultimately increases the self-esteem of the employee and his or her commitment to the job and the organization.

Description: How insurers can build trust with the customers, particularly in the context of micro-insurance.

Description: Discussion of the need for financial underwriting and some history on industry practices. Also includes a discussion of how communications should take place between the underwriter and financial advisor to the insurance applicant.