Description: Overview of call center and digital sales platforms for the development of distribution strategy in the individual insurance market.

Description: This article discusses how outsourcing, if properly structured and managed, can have a positive impact on shareholder value.

Description: Chairman’s Corner Are We Meeting the Goals of our Mission Statement? by Diane McGovern from NewsDirect Newsletter, January 2003, Issue No. 42.

Description: This article summarizes a session at a recent SOA meeting that featured numerous short presentations on underwriting ideas. The focus was on areas such as, process improvement, improved underwriting information, middle market penetration, and organizational issues.

Description: As actuaries, we’re trained to see patterns in numbers and to design solutions that mitigate risk. But I can tell you from experience that while quantitative analysis and modeling are critical actuarial tools, looking at the numbers alone can lead to insurance products that don’t succeed in the real world the way the math says they “should.” With new digital technologies, we have more data at our fingertips than ever before, but I believe it’s equally as important to bring qualitative research methodologies into your product development process if you want to design solutions that meet real needs in the market. In this article, Amanda Turcotte shares what happens when qualitative research is neglected or ignored, what happens when you incorporate it into the product design process, and how to implement qualitative research practices in your organization.

Description: Editor’s Corner New Role for Actuaries: The Regulatory Actuary by Christopher Hause from NewsDirect Newsletter, October 2001, Issue No. 38.

Description: Comments from the incoming chairperson of the Marketing and Distribution Section for 2010.