Description: Panelists lead participants in a discussion of recent experiences and current issues regarding the valuation of medical and dental insurance and managed care products. Topics include ASOP 22 [asset adequacy analysis for statements of actuarial opinion] and ASOP 41 [communication]. From the Record of the Society of Actuaries, Volume 29, No. 2, Session 102

Description: Panel members discuss the ways that their organizations make communication work among actuaries and investment staff. From the Record of the Society of Actuaries, Volume 27, No. 2, Session 10OF of the Totonto Spring Meeting.

Description: This presentation is an open forum, session number 20OF, from the 2002 Valuation Actuary Symposium, held September 19-20 in Lake Buena Vista, FL. In this session, the panelists discuss how to successfully communicate, emphasizing the importance of understanding who your audience is. Discussion from participants, including case studies and role playing, is included.

Description: This presentation is a general session from the 1991 Meeting of the Society of Actuaries, held June 3-5 in Colorado Springs. The speaker addresses the art of taking criticism and offers specific strategies that enable one to use criticism to his/her own advantage, including how to appraise the validity of criticism, dealing with the destructive critic, handling critical customers and clients, how to keep from becoming defensive, how to change your own behavior, and getting the critical edge. From the Record of Society of Actuaries, Volume 17, No. 3A.

Description: Behavioral economics is the alternative to the traditional ways (surveys and focus groups) we've been using to try to understand the drivers of customer behavior in the insurance industry. It merges psychology with traditional economic theory, offering insights into individual decision making behavior that go beyond the purely rational model. Within the sphere of health insurance, there are countless behaviors, not just of customers, but of underwriters, medical professionals and claims specialists which may be better explained by behavioral economics. Applying concepts from behavioral economics in live trials it is possible to bring about benefits such as increasing sales and retention rates, improving claims processing and encouraging more accurate disclosure. Swiss Re's global research team partners with its reinsurance clients to incorporate behavioral economics concepts into their letters, websites, forms and scripts by running A/B tests to understand what is driving customer behavior. The team currently has over 100 tests in progress with more than 40 clients, including many in the United States. The partnerships are producing clear business benefits, increasing sales, renewals, health disclosure and turnaround speed for claims payments. These changes are driven by small, inexpensive changes in communications with customers, and we'd like to share some of our insights with you. We've increased upsell rates, disclosure and email open rates, and reduced lapses, turnaround times and appointment no-show rates, to name just a few examples. Behavioral economics is the topic on everyone's lips with insurers and reinsurers all beginning to talk about it in earnest. Our team has been working hard for nearly 4 years and in that time instead of talking, we've been doing, and now we can share with you what a difference behavioral economics can actually make for insurance.

Description: This panel discussion, which occurred at the May 1982 Society of Actuaries meeting in Colorado Springs, presented information related to the mass media and how actuaries could be effective in using it to get their messages communicated. Several media experts attended to offer their opinions and perspectives.

Description: This panel discussion was session number 3 at the 2004 Society of Actuaries Spring Meeting, held in San Antonio, TX June 14-15. The panelists explored the problems between actuaries and IT people, how neither either understands the other's perspective, with frustrating results for both sides. But the speakers feel that, “with some tolerance and understanding, both can profit from the other's approach.” A theme in the discussion was that better communication will improve understanding. From the Record of the Society of Actuaries, Volume 30, No. 2.

Description: This teaching session, number 37TS, was presented at the 2000 Annual Meeting of the Society of Actuaries, held October 15-18 in Chicago. The instructors ask: “Are you responsible for the completion of work that requires the assistance of people you have no authority over? How do you get things done if you're not in charge and can't do it all yourself? Do you have peers, project team members, and at least one boss who impacts the results you are able to achieve? To be more effective, how can you enlist the help of others who do not report to you?” Discussion from participants is included. From Record of Society of Actuaries, Volume 26, No. 3.

Description: This 1981 session concerned Individual Life Insurance Cost Disclosure Issues including i. Current Status of Cost Disclosure Requirements 2. Responses to Cost Disclosure Pressures 3. Future Needs and Problems 4. Vehicles Available to Effect Changes There is also a discussion of replacements and the need for better communication of the comparisons of the replaced policy to the new policy to prospective buyers.

Description: After International Accounting Standards Board (“IASB”) issued International Financial Reporting Standard No. 17 – Insurance Contracts (“IFRS 17”), IASB received much feedback and suggestions for improvement. As a result, in early 2019, IASB made limited changes to IFRS 17. The presentation will briefly discuss the main contents and effects of those changes.