Description: Innovation in technology is being leveraged throughout the entire customer journey. The presenters will focus on solutions that affect both the client experience, the productivity of the agent and the efficiency of the life company. Some InsurTech companies that have developed solutions across the value chain - beginning with front-end solutions to improve the productivity and expertise of agents. These include cloud-based product illustration, advanced sales concept systems, financial calculators, e-applications and e-signature technology. Solutions that improve the efficiency of policy underwriting and issue include automated underwriting systems, expert requirement systems and underwriter workbenches. Finally, solutions that automate inforce policy management and compliance include anti-money laundering AI systems, in-force illustration systems to satisfy annual statement compliance and claims processing systems. There is a race to gain competitive advantage by getting to a digitally transformed future first.

Description: Many insurance companies have started Diversity, Equity, and Inclusion (DEI) initiatives over the past few years to better engage with their employees and communities in new ways. Explore another important audience of DEI programs: the customers who purchase insurance products. Review research on the unique needs of specific groups that may have been underserved by insurance companies in the past. You will also touch on ways to make the insurance buying process more accessible to everyone.

Description: The old adage 'insurance is sold not bought' has been used to dismiss digital insurance and support the old agent model of distribution. However, modern distribution systems address this with personalization. This is not simply a customized application form based on age or gender. Personalization is much more dynamic and happens in real-time. It's about tailoring the end-to-end experience to meet the needs and expectations of the specific applicant. The core tools to achieve this are AI learning and nudges from behavioral science.

Description: You’ve written the position papers, updated the models, and designed the required disclosures, but you may be wondering how to explain the results during interim financial reporting periods to company management as well as other stakeholders. This session will explore ways to adapt existing management reporting and offer ideas for new metrics. We will explore various methods for analyzing DAC amortization patterns, market risk benefit reserve patterns, and Liability for Future Benefits (LFPB) movements. In addition, this session will explore ways to integrate changes in LDTI with business planning and other broader business issues such as product pricing considerations and reinsurance strategy.

Description: Digital savvy consumers are demanding a change in the way they engage with their insurance carriers. As smartphone owners utilize their devices for financial management more than ever, insurance carriers aim to create a similar seamless digital strategy, offering customers a personalized experience on multiple platforms. Cloud-based applications also enable productivity, accountability and innovation in the insurance industry. Discover avenues of customer engagement through digital platforms, including new technologies and products, and why the value of data and data science is critical for business, such as adaptability, marketing and insightful pricing. Presenters will also touch on: - managing retention and lapses through data-driven continuous improvement cycling - high-level system architectures illustrating how multiple applications (front/mid/back office systems) will integrate with each other and share connected data example data points being captured within various marketing systems - data collection within various digital platforms - data science applications that help with business growth, retention, lapsation, effectiveness and cross-sell/up-sell opportunities, and the implications to actuarial functions - value and risk to carriers in the new digital paradigm

Description: The way customers and advisors purchase insurance products and interact with carriers has evolved rapidly in the last decade, reflecting the changing preferences in our digital world. Join this webcast to learn from a panel of experts on how they have approached these innovations in their own actuarial work and leave with a framework to manage risk through future change.

Description: As the insurance industry continues to rapidly evolve through influences of InsurTech, it is increasingly important for actuaries to be informed regarding InsurTech. According to a recent study, approximately 16 percent of all InsurTech companies are in the life insurance business. Major areas of focus have included pricing, policy administration as well as marketing, distribution and sales. The changes coming about through InsurTech impact actuaries directly. I Keep current by being informed regarding InsurTech activity. By attending the session, you will: - Learn about the latest developments in life insurance and annuities in InsurTech.

Description: Discover the benefits of building a shared business model during the Building Digital Platforms: Insurtechs, Carriers and Reinsurers webcast. This is an educational event for the actuary interested in product and channel innovation, in addition to those wanting to understand how to juggle competitive incentives in the market. Representatives from Insurtechs, insurance carriers and reinsurers will discuss their distribution development and product capabilities for marketing insurance products on digital platforms, as well as their collaboration throughout the process.

Description: How do we take a Minimum Viable Products (MVP) approach to launch new insurance products? Join this moderated discussion and focus on three key development aspects: Distribution, Systems, and the design and pricing of the Insurance product itself. Come discuss reasons to choose an MVP approach and how it solves many of the product launch challenges.

Description: In the modern world, users expect a top-notch user experience on whatever device they are using. Marketing, distribution, and user experience have become the trinity in finding, acquiring, and keeping a user through the end of an application process. Recently, particularly in the post-COVID digital-first world, many insurance companies have transformed their technology teams to build significantly improved user-experiences on their websites and mobile apps. The designs are often limited by the insurance products that the consumer wants to interact with (and how they want to interact). In this session, the presenters will look at how actuaries can design the insurance product simultaneously to the user experience, and let the experience drive product development.