SOA Examination Refund Policy
See Temporary Refund Policy below for October 2020 LTAM and October/November 2020 FSA and EA Exam Administration – Dated July 22, 2020.
The Society of Actuaries (SOA) does not offer refunds for its examinations. No part of a fee paid to the SOA for examination registration will be refunded or transferred to a later exam period should the candidate not appear for the exam or not have the proper valid government issued identification at the time of the exam.
The SOA does recognize that events may occur that are outside a candidate's control. In those cases, there are two options that may be available:
- Rescheduling Options for CBT. Because computer-based exams may be administered over several days, candidates may have the option to reschedule their test appointment within the same testing window provided the request is made by noon of the second business day before the scheduled appointment, and also provided there is a seat available. To reschedule a CBT appointment candidates must follow the directions posted here.
- Emergency Situations. The SOA recognizes that unforeseen emergencies may occur that directly influence a candidate's ability to take an exam on an appointed day. We will consider these situations on a case-by-case basis. Candidates finding themselves in such a situation should contact SOA Customer Service at firstname.lastname@example.org.
Temporary Refund Policy: This temporary policy applies only to the October 2020 LTAM exam, the October and November 2020 FSA and EA exams and the 2020 December Exam PA.
Due to the Covid-19 pandemic, if after your registration there are no available appointments at Prometric locations within 150 miles of your location or you are uncomfortable taking the exam because of Covid-19 in your area, we are offering candidates the following:
- Refund of exam fees
2020 – October/November LTAM, FSA Exams and EA Exam requests for refunds will be accepted only up to Thursday, October 15, 2020. Exam refund requests received after that time will not be accepted.
2020 – December PA Exam requests for refunds will be accepted only up to Wednesday, November 25, 2020. Exam refund requests received after that time will not be accepted.
Candidates finding themselves in any of the above situations should contact SOA Customer Service at email@example.com.