By using www.SOA.org, you accept the practices described in this Policy.
WHAT WE COLLECT AND HOW WE USE IT
The SOA collects information to provide you with the best products, services and experiences we can, and to ensure our website is operating efficiently. The information we collect generally falls into two categories: (1) personal data about you that you voluntarily provide to us (“personal data”), and (2) tracking information collected as you navigate through SOA operated applications and websites (“tracking information”).
We may collect and store your personal data whenever you do the following:
- Sign up to be a member, create an account on our website, update your profile, register for a meeting, register as an actuarial candidate, pay member dues, register for an exam or register for a webinar, webcast or other learning vehicle. We collect information such as your name, birth date, mailing address, email address, and phone number. We use this information to process your request, as well as for analytics and market research to provide services and benefits to you.
We also endeavor to collect demographic information such as educational information, gender, race/ethnicity, country of origin, language fluency, employment status and work address. This is personal data you voluntarily provide, and may update or delete at any time. We use this demographic information to help the SOA better understand and service its members, including performing analytics and market research.
- Purchase our products or services. When you purchase products or services from us through the website, we will collect the personal data needed (such as your name, mailing address, email address, telephone number, and credit card number) to process and communicate with you about your order. The SOA does not process or store your payment information; instead, we use a PCI/PA-DSS compliant payment processing service to process your payment on our behalf.
- Complete a survey. We collect various information depending on the nature of the survey, which may include your name, mailing address, title, employer, email address, and phone number. How this personal data and your survey responses will be used by the SOA is disclosed in the survey itself.
- Sign up for a newsletter or express interest in volunteering for the SOA. Among other items, we may collect your name, title, company name, mailing address, email address, and phone number. We use this information to process your request.
The SOA uses trusted third-party vendors to help us collect, store and process the personal data you share with us. Our vendors process your personal data and tracking information in accordance with our instructions, this Policy, and applicable privacy laws and regulations.
AGGREGATE AND COMPUTER- RELATED INFORMATION
When you use the website and other SOA operated applications, we may collect tracking information such as your browser type, the type of operating system you use, your IP address, device identifiers and features, the name of your Internet service provider, and pages visited on the website. If you visit our website or other SOA operated applications from a location-enabled device, that device will send us data about your location based on your device settings. We collect this information for aggregate reporting on website activity and for identifying possible sources of website abuse or malicious activity. For example, we may want to know how long the average user spends on the website or which pages or features get the most attention.
When we collect this tracking information, we endeavor to remove any identifying elements by combining it with information about other individuals and/or by removing characteristics that make the information personally identifiable to you. SOA reserves the right to share with third parties anonymous, aggregated information about you and other visitors to our website. We share this information in order to improve our website, analyze usage trends, and develop content and services that may be of interest to you.
SHARING YOUR DATA
Except as provided below, SOA does not share your personal data with third parties without your consent.
- We publicly post and may also disclose to third parties the names of those individuals who have passed an examination, including publishing lists of new Associates (ASA) and Fellows (FSA).
- When you become a member, we include the information you designate in the Actuarial Directory, a publicly accessible online resource. When completing your membership application, you may limit the information available in the Actuarial Directory; however, at a minimum, the Directory will include your name, CPD compliance status, and membership designation (i.e. ASA or FSA).
- We may also disclose information about your membership status to third parties, including employers and prospective employers, upon request.
- We may share information about your SOA membership with other actuarial organizations, and may disclose limited personal data to other actuarial organizations affiliated with you if they have a reasonable interest in the information. These organizations may use your personal data to contact you about their organizations or other topics which may be of interest to you.
- We may share information about you as a member, customer, or user of the website with other companies that want to contact you with offers consistent with your stated marketing preferences. You may opt-out of receiving future marketing from other entities by following the instructions set forth in the “Opt Out of Marketing” section below.
- We share your personal data with sponsors, partners, and exhibitors who participate in SOA conferences, programs, and events.
- We may display personal data about you as a member, customer, or user in our private online communities, forums, collaboration tools, and member portal(s) (“Private Online Services”). The information displayed about you in the Private Online Services may include your name, mailing address, email address, social networks and e-Learning courses. You may limit the information displayed in these Private Online Services by changing your privacy preferences.
- We may disclose your personal data to third parties with your consent.
- We may disclose the personal data you provide via the website in connection with the sale, assignment, or other transfer of the business or a portion of the business of the website, including a corporate merger, consolidation, restructuring, sale of assets, or other corporate change of our company.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
We aim to provide you with easy access to your personal data. If you need to review, change, or update your personal information, you can do so by logging into your “ My SOA” account. Alternatively, you can send an email to firstname.lastname@example.org, calling us at +1.888.697.3900, or write to us at Attn: Customer Service Dept., 475 N. Martingale Rd., Suite 600, Schaumburg, IL 60173.
Due to production, mailing, and system timelines, it may take a few days to process a request to update your preferences and personal data.
DATA SUBJECT ACCESS RIGHTS
Under the GDPR, residents of the European Union and European Economic Area (data subjects) have additional rights. A good explanation of them is available on the United Kingdom’s Information Commissioner’s Office website. These rights include accessing, updating, or requesting the deletion of personal data (unless we have to keep that personal data for legitimate business or legal purposes). To learn more about how data subjects can exercise those rights, visit our DSAR Form.
OPT OUT OF MARKETING
If you do not want to receive marketing emails from us, you can opt out by visiting our Manage Your Email Preferences Center. A link to manage your marketing preferences is included in the footer of every SOA marketing email. If you want to opt out of receiving marketing from third parties we are affiliated with, you can do so in your “My SOA” account.
Even if you opt out of marketing emails, we may still communicate with you for other purposes related to your membership and/or transactions initiated by you, such as new or existing orders and purchases; governance related information and changes; for customer service purposes; regarding examinations; regarding your membership; and/or for other activities where the SOA has a legitimate business or legal purpose for contacting you.
If you have a question about our Policy, please contact us at +1.888.697.3900 or email@example.com.
SECURITY OF INFORMATION
The website has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to ensure the safety of your personal information. We periodically review our information collection, storage and processing practices to protect against unauthorized access to systems.
The SOA is headquartered in the United States, and our website(s) and applications are operated, in whole or in part, from the United States. The personal data we collect from you will be processed in the United States. The SOA relies on derogations (see Article 49 of the GDPR) for transferring and processing your personal data in the United States. The SOA transfers and processes your data based on your consent, to perform a contract with you, or to fulfill a compelling, legitimate interest of the SOA that does not outweigh your rights. We safeguard your privacy by ensuring that the SOA uses your data consistent with your relationship with the SOA and the privacy practices described in this Policy.
THIRD PARTY LINKS
The website may also contain links to other third party websites that are not under our control. These websites may have their own policies or no policies at all, regarding privacy. You should review these policies before providing information to these websites. The SOA has no responsibility for linked websites, and provides these links solely for the convenience of our website visitors.
CHILDREN UNDER THE AGE OF 13
Our services are directed to the general public. We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing children under the age of 13 are accessing our website or using our services. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under the age of 13, please contact us at firstname.lastname@example.org, by calling us at +1.888.697.3900, or writing to us at Attn: Customer Service Dept., 475 N. Martingale Rd., Suite 600, Schaumburg, IL 60173.
Last updated: May 30, 2019