Short Form Professional Development Videos -Navigating Ambiguity with Stakeholders and Clients Recording

This video by Aree Bly, focuses on ambiguity that arises not from data or models, but from working with stakeholders and clients through unclear goals, shifting priorities, and unclear decision authority. It emphasizes the actuary’s role as a proactive clarifier, using strong communication and structured frameworks—such as stakeholder mapping, MoSCoW, and RACI—to define scope, roles, and expectations before analysis begins. The script also reframes decision-making under uncertainty, encouraging “good enough” decisions, tradeoff-based thinking, and adjusting speed based on whether decisions are reversible. Overall, it highlights that early conversations, clear questions, and practical frameworks reduce rework, improve collaboration, and help professionals lead confidently despite persistent ambiguity.

 

Contributors: Aree Bly; Jon Forster, ASA, MAAA