The video is from Andrew Sykes, CEO and founder of Habits at Work, focuses on how actuaries can be judged as trustworthy, highlighting that trustworthiness is often assessed rapidly based on first impressions rather than actual experience. Trust is described as a combination of sincerity, competence, and track record, with sincerity being the most critical and first factor people evaluate. The speaker recommends using a concise personal origin story to reveal character and intentions, which helps avoid being misjudged or placed in a "trust hole." The suggested structure for an origin story includes context, a motivating experience, and a demonstration of humility and impact. The overall message is that establishing perceived trustworthiness early is essential for actuaries to have their advice believed and acted upon.
Contributors: Andrew Sykes; Jon Forster, ASA, MAAA