Description: The author points out how good customer service, be it to an inside or outside customer, can build influence and relationship capital that can pay off for you in your career development.

Description: Our thoughts and beliefs have incredible power to shape our lives and the lives of others. The author looks at three instruments for use in shaping our thoughts.

Description: Josh Bank explores the new Pension Section Web pages and provides readers with a map of the new features.

Description: Announcement of 2011 section elections.

Description: Recent events and commentary from a member of the JRMS council.

Description: The article provides insights about the need for revolutionary actuaries in Saudi Arabia due to the reform that is happening across the kingdom under all sectors. Then I talk briefly about the health sector and the transformation that is happing in the sector, and how qualified health actuaries can contribute to this health reform.

Description: Letter from the SOA president discussing social media tools and networking.

Description: The following Sections provide updates of their recent activities: International, Forecasting and Futurism, Product Development, and Reinsurance. From The Actuary, February 2012, Volume 9, Issue 1.

Description: John Naisbitt, in Megatrends, defined a megatrend as a general shift in thinking or approach affecting countries, industries and organizations. This article challenges actuaries to consider off-the-charts factors within their risk maps and consider their potential impact.

Description: Feature article describing the author’s management techniques.