Description: The author points out how good customer service, be it to an inside or outside customer, can build influence and relationship capital that can pay off for you in your career development.

Description: Our thoughts and beliefs have incredible power to shape our lives and the lives of others. The author looks at three instruments for use in shaping our thoughts.

Description: Josh Bank explores the new Pension Section Web pages and provides readers with a map of the new features.

Description: Announcement of 2011 section elections.

Description: The editors introduce the articles in this issue of the newsletter.

Description: The editor of the Risk Management newsletter summarizes the articles in this issue which cover Enterprise Risk Management, Systemic Risk and Variable Annuities.

Description: Feature article describing the author’s management techniques.

Description: Letter from the SOA president discussing social media tools and networking.

Description: The following Sections provide updates of their recent activities: International, Forecasting and Futurism, Product Development, and Reinsurance. From The Actuary, February 2012, Volume 9, Issue 1.

Description: John Naisbitt, in Megatrends, defined a megatrend as a general shift in thinking or approach affecting countries, industries and organizations. This article challenges actuaries to consider off-the-charts factors within their risk maps and consider their potential impact.