Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved management hiring someone to make changes, then ignoring all suggestions.

Description: Nobody is perfect, and actuaries are no exception. At some point, every actuary is bound to make a big mistake. These kinds of mistakes can have a significant impact on an actuary's reputation — whether that impact is positive or negative depends in large part on the way someone investigates, communicates, and resolves errors they uncover. By approaching mistakes with transparency and honesty, these big mistakes can actually enhance credibility and reputation, rather than harm it.