Description: The article presents specific operational guidelines when managers and staff are having difficult conversations. The article reviews half a dozen "popular" guidelines but shows that they are not specific. The article then in two layers presents specific operational guidelines. First the article based on a commonality of principles of email etiquette and Jewish Speech Laws reviews five guidelines for ordinary conversations: focus on events vs. people, focus on fixes vs. blames, being holistic (acknowledge any good done), be operational (indicate outcome and how to accomplish it), and use of tentative tone. The article concludes by adding three specific guidelines for difficult conversations: shared-self-evaluation, skillful use of breaks when emotions flair, and use of open-ended lead-on questions coupled with continuous empathy and offers of collaborative support.

Description: What does it take for an actuary to be a good people manager? We propose an answer in three words: willingness, love and rigor. A good people manager is dedicated to invest in team members’ success, sincerely cares for them, and subject them to high standards that speed up their growth.

Description: This article covers the importance of letting teams lead you as a leader, that it's okay to admit you're not okay even at work, and that it's important to find informal ways for virtual teams to connect.

Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved what to do when an actuary turned in her resignation, but didn't seem excited about the prospective move.

Description: This article identifies four root causes of poor performance and four remedies to address them that every leader should know.

Description: This article looks at critical points in my life, offers a very brief bio, and then explains how I used the experiences to learn decade by decade. It is motivated by wanting to tell the story of how able I am to contribute to the SOA and other activities at the age of 85. It is motivated by offering this story as a way to motivate others.

Description: In an effort to cultivate a more diverse profession and membership for their organizations, The Society of Actuaries (SOA) and the Casualty Actuarial Society (CAS), through their Joint Committee for Inclusion, Equity and Diversity Charter (JCIED) have made a commitment to significantly increase their funding and support of the International Association of Black Actuaries (IABA) for the next three years (2019-2021).

Description: This article is an overview of the SOA Leadership & Development Section Council's current projects, recent accomplishments and some immediate focal points of the Leadership & Development Section Council's efforts.

Description: It is well established that empowerment of staff is a critical leadership trait. But what are the metrics to recognize that you have achieved it? What steps enable this achievement? Which psychological attributes explain its efficacy?This article proposes to answer these questions through a multi-disciplinary examination of empowerment in the context of three leadership domains.

Description: This is the first installment of a two-part series that aims to provide valuable insights on how a new (re)insurance company can become an attractive destination for actuaries (Part I) and then how to retain them (Part II), thereby facilitating the company’s long-term growth.