Description: The need for LTC services is projected to increase as the general population ages. Many LTC carriers have helped meet this demand but are looking for new ways to mitigate underpriced risks and to improve policyholders' quality of life. Aging-in-place interventions can be an effective method to mitigate financial risks and improve health outcomes. However, many carriers face challenges to prove financial benefits/ROI, quantify program effectiveness, or simply don't have clarity on how to start and implement these initiatives effectively or operationally.

Description: This session will examine bias from a social science perspective. It will discuss the three types of systemic biases using the National Institute of Standards and Technology (NIST) model. The NIST model details the three types as historical bias, societal bias, and institutionalbias. The session will also provide several examples of each type to provide a framework for identifying the social structure of bias.