Description: This newsletter suggests that the building and maintaining relationships the is key to success in both personal and business relationships, particularly in the employee benefits consulting business. In addressing the need for actuaries to build these skills a series of workshops is planned and presented.

Description: Interview with a global leader in life reinsurance. Includes background, thoughts on industry's challenges, trends, opportunities and thought re: leadership

Description: Peer Review by Ken Hartwell from Smaller Consulting Firm Section, June 2003, Issue No. 2.

Description: Managerially Speaking: Why Is the Machine Leaking? by Marcel Gingras from The Stepping Stone Newsletter, October 2004, Issue No. 16.

Description: In the midst of the activity and glitter of Times Square, one group of actuaries devoted an entire SOA meeting one morning to developing their communication knowledge and skills. The workshop titled, “Actuaries can Communicate,” was designed to identify ways to communicate more effectively as an actuary, to develop individual communication competence and to practice communication skills central to the work of an actuary. From The Stepping Stone, April 2005, Issue No. 18.

Description: One of the most underrated skills, when it comes to developing client relationships and personal relationships, for that matter, while serving your clients well and managing the people on your team, is the skill of listening. From The Stepping Stone, April 2005, Issue No. 18.

Description: This article, based on the book, True Professionalism by David H. Maister, offers four tests that a leader must meet.

Description: This article examines the application of a twelve-step program to managerial situations thereby achieving more productive managerial behavior and greater effectiveness.

Description: This article stresses the importance of aligning goal-setting, prioritization and performance evaluation.

Description: This article presents lost career opportunity examples from lack of communication skills and a list of resources to help you work on building and improving your own skills.