Description: Latest installment in a series covering the application of Buddhist principles to the working world of actuaries. This installment specifically addresses how the desires and wishes of actuaries are never truly satisfied but rather just shift to other wants and desires, and what actuaries can do to find more peace in their workplace and careers.

Description: The article presents specific operational guidelines when managers and staff are having difficult conversations. The article reviews half a dozen "popular" guidelines but shows that they are not specific. The article then in two layers presents specific operational guidelines. First the article based on a commonality of principles of email etiquette and Jewish Speech Laws reviews five guidelines for ordinary conversations: focus on events vs. people, focus on fixes vs. blames, being holistic (acknowledge any good done), be operational (indicate outcome and how to accomplish it), and use of tentative tone. The article concludes by adding three specific guidelines for difficult conversations: shared-self-evaluation, skillful use of breaks when emotions flair, and use of open-ended lead-on questions coupled with continuous empathy and offers of collaborative support.

Description: This article notes how “we can do much more at the company, industry and social level by combining what we know with other actuaries as well as members of other disciplines.” This will become easier due to social technologies that allow individuals to collaborate regardless of conventional barriers. The author asks “how do we use these new social technologies to leverage our existing actuarial skill set data in a way that creates value for customers and clients?”

Description: One group of actuaries devoted an entire SOA meeting morning to developing their communication knowledge and skills. Titled “Actuaries Can Communicate,” the workshop was designed to: identify ways to communicate more effectively as an actuary, develop individual communication competence and practice communication skills central to the work of an actuary.

Description: Discusses the benefits of using the Web-based version of the newsletter instead of the paper version.

Description: A discussion of issues to consider in selecting and contracting with a PBM.

Description: An announcement of the roster of the newly reconvened Health Section Research Committee, and an invitation to propose, participate in, and read about the committee's projects. informal RFP to solicit research project ideas, invitationto join project oversight groups and

Description: A report on the proceedings of the June 2010 SOA health meeting. Leading topics included health care reform, opportunities to expand actuaries' roles, the global financial crisis, and collaboration with other organizations.

Description: The author reviews 13 bad habits that create barriers to sales success.