Description: Reinventing the Actuarial Image by Sudha Shenoy from The Stepping Stone Newsletter, July 2004, Issue No. 15.

Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: A business leader and researcher describe the importance of effective leaders revealing their failures as well as successes.

Description: Two actuaries describe how taking an improvisational acting class can help in the business world, with specific examples of improvisational techniques as they relate to actuarial work.

Description: The author stresses the importance of presenting yourself in a positive light.

Description: This article shares tips for those starting out in the actuarial profession. The source is my experience and that of Ian Duncan FSA FIA FCIA MAAA and other actuaries.

Description: I recently attended a conference where a succession of speakers crossed the line from self-absorption to rudeness. Indifferent to the obvious distress of their audience, they each rumbled interminably over their allotted 20-minute presentation times. From The Stepping Stone, April 2005, Issue No. 18.

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.

Description: metadata for the entire issue

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.