Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: Update on section activities related to membership engagement.

Description: The right mindset is essential to success in any number of arenas.

Description: This is an article about the marketing of group long-term care insurance to law firms.

Description: This article is a review of the book by Joshua Foer. It covers the history of memory techniques, the way a human brain organizes memory, and various problems and successes in memory recall. The author starts by interviewing memory savants, and learns from them that the ability to perform seemingly impossible memory tricks is simply a matter of studying and practicing proven techniques used for millennia. This review suggests that actuaries can benefit greatly from some of these techniques despite the availability of electronic hand-held devices to recall facts because the person who does not need to rely upon such devices can have a huge perceptual advantage in executive presentations.

Description: View article from The Actuary August/September 2014 – Volume 11, Issue 4: Most Frequently Asked Questions

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.

Description: February issue of The Stepping Stone

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.