Description: Nobody is perfect, and actuaries are no exception. At some point, every actuary is bound to make a big mistake. These kinds of mistakes can have a significant impact on an actuary's reputation — whether that impact is positive or negative depends in large part on the way someone investigates, communicates, and resolves errors they uncover. By approaching mistakes with transparency and honesty, these big mistakes can actually enhance credibility and reputation, rather than harm it.

Description: The latest in a series of articles connecting the principles of Zen Buddhism to the working world of actuaries. This issue focuses on techniques for cultivating a gratitude mindset under all types of conditions - even stressful ones, in order to maintain equilibrium and harmony for a more productive workday.