Description: Behavioral economics is the alternative to the traditional ways (surveys and focus groups) we've been using to try to understand the drivers of customer behavior in the insurance industry. It merges psychology with traditional economic theory, offering insights into individual decision making behavior that go beyond the purely rational model. Within the sphere of health insurance, there are countless behaviors, not just of customers, but of underwriters, medical professionals and claims specialists which may be better explained by behavioral economics. Applying concepts from behavioral economics in live trials it is possible to bring about benefits such as increasing sales and retention rates, improving claims processing and encouraging more accurate disclosure. Swiss Re's global research team partners with its reinsurance clients to incorporate behavioral economics concepts into their letters, websites, forms and scripts by running A/B tests to understand what is driving customer behavior. The team currently has over 100 tests in progress with more than 40 clients, including many in the United States. The partnerships are producing clear business benefits, increasing sales, renewals, health disclosure and turnaround speed for claims payments. These changes are driven by small, inexpensive changes in communications with customers, and we'd like to share some of our insights with you. We've increased upsell rates, disclosure and email open rates, and reduced lapses, turnaround times and appointment no-show rates, to name just a few examples. Behavioral economics is the topic on everyone's lips with insurers and reinsurers all beginning to talk about it in earnest. Our team has been working hard for nearly 4 years and in that time instead of talking, we've been doing, and now we can share with you what a difference behavioral economics can actually make for insurance.

Description: In September 2017, the China Insurance Regulatory Commission (CIRC) issued the “C-ROSS Phase II project construction plan”, planned to be used across three years’ time, by perfecting the regulations, improving the operational mechanism and strengthening the regulatory cooperation.

Description: The key tasks of credit risk capital project under CROSS II mainly focus onL(1 )Adjustment of measurement framework; (2) Calibration of risk factors, including both credit spread risk and credit default risk;3)Introduction of concentration risk measurement; (4) Higher requirement on look-through rule.

Description: Learn about key actuarial and analytic tools and methodologies used by commercial health insurance to identify and quantify drivers of healthcare cost and utilization (including wasteful and low-value ones) and risks. Use case scenarios in which these tools and methodologies apply, such as underwriting, reinsurance, medical management for population health and chronic diseases, managed care contracting, insurance market reform, provider payment reform, etc., will also be covered. Experience from the U.S., China and other parts of the world will be shared.

Description: The February 2023 SOA Research Institute's Virtual Open House focused on the Aging & Retirement Strategic Research Program. This PowerPoint presentation provides an overview of what was presented.

Description: The prospects for China's health insurance has increased significantly in 2018, incentivized by a series of favorable government policies to support the development of commercial health insurance. However, the market still lacks relatively mature products and services. Overall there is a common understanding in the industry that good coverage plus service is the foundation for health insurance future development, and product innovation plus care management is key for an insurance company to maintain sustainable development in the competition. In this presentation, Dr. Yang will discuss the market trend both at home and abroad with respect to health management as well as its impact on product design, pricing and cost control. With the development of internet and big data, today’s health actuary has a special role in taking advantage of the digital transformation and achieving a high-quality and efficient health care service model.

Description: The speakers will share the international experience in the annuity market, discuss the annuity puzzle and the influencing factors of annuity supply and demand, and express their views on the annuity market trend under the aging and longevity trend of China's population and longevity risk management of annuity products.

Description: In the insurance industry, machine learning models are increasingly used to make decisions that affect people's lives. In order to ensure that models are fair, they should be audited for bias. There are no hard and fast rules for bias audit; metrics that can be used to evaluate fairness vary depending on the context in which the model is deployed. In this session, we present a flexible framework that highlights key considerations in bias evaluation that can be adjusted to suit your process. In this session, we will learn about different metrics to assess fairness, discuss open source tools that can be used for bias audit, and walk through a case study.

Description: How diverse and inclusive (D&I) are we as pedagogical practitioners in the ever-changing student and actuarial science industry landscape? Given that our in-class experience impacts many populations, how successful are we dealing with conflicting belief structures and creating a welcoming and productive environment for members of the underrepresented (LGBTQIA+) and minority groups in our actuarial science classes? This interactive session will aim to provide a working knowledge of issues that arise and how to successfully address them.