Description: As leaders and managers, we have results to achieve. To get those results, we have to do the right things. Those “things” include the management and deployment of our resources.

Description: This is the third in a four-part series dedicated to strategies for improving EQ, based on the book Emotional Intelligence 2.0 written by Travis Bradberry and Jean Greaves. In previous issues of The Stepping Stone, I discussed the skills of self-awareness and self-management. In this article, I will share a few more of the book’s strategies and provide examples and personal insights to illustrate how to develop the third skill of social awareness in personal, social, and business situations.

Description: We will demonstrate three analytical tools along with a sample case study showing how they might be applied to a fictional actuarial organization within ABC Life. The goal is to highlight how they might be applied to perform a health check of an actuarial function organizational design. This can measure effectiveness quantitatively via benchmarking how an actuarial function might stack up against the industry and management expectations. The tools and techniques are critical for actuarial leaders and managers but are also relevant to all actuaries, since we can all benefit from understanding how our individual work efforts fit into the bigger picture of an organization.

Description: This article addresses how to best use body language to one's advantage

Description: What it takes to lead teams is significantly different from what it takes to excel as an individual contributor. A leader's first mistakes is to think they have to do the same things they did before just with more volume and greater speed. Leading a team requires a transition to new behaviors and mindset. This article attempts to give you a few ideas to make the transition from leading yourself to leading others

Description: Investing in and taking care of employees can result in many-faceted positive results, for your team and for your firm. We first state the case for "taking care of employees," then exhibit several practical methods for showing you care for your employees.

Description: A summary about the first book club discussion on Never Split the Difference. Insights on key negotiation elements are discussed in the article.

Description: How to get more out of your employees by monitoring their 'Tensions'. The employee's tensions may be either too high Stress or too low Apathy. This article tells you what to do in either case.

Description: The true value of any leader is measured by how much they are able to accomplish through the work of their team. Actuaries in leadership roles are no different. But, to get the most out of your teams, leaders must first focus on building a high-performance culture. One that rewards measurable success and challenges everyone to reach farther all the time. There is no easy path to building a high-performance culture, but the benefits of a leader’s efforts will pay substantial dividends for the team, the leader, and the company. This series of articles is intended to educate leaders of large and small groups on how to build a high-performance culture and achieve outstanding results.

Description: Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully. Given enough time and quality exchanges, we can form a relationship with any person we encounter. We should strive to develop positive relationships with people we like, and even with those we don’t like as much. Once established, both parties will understand each other better and benefit from the connection. Relationships can be challenging, especially at work or under stress. Skillfully managing them will help you initiate direct and productive conversations to alleviate misunderstandings, solve conflicts and achieve desired goals. This article explores strategies to develop the skill of relationship management.