Description: This is the third in a four-part series dedicated to strategies for improving EQ, based on the book Emotional Intelligence 2.0 written by Travis Bradberry and Jean Greaves. In previous issues of The Stepping Stone, I discussed the skills of self-awareness and self-management. In this article, I will share a few more of the book’s strategies and provide examples and personal insights to illustrate how to develop the third skill of social awareness in personal, social, and business situations.

Description: This article addresses how to best use body language to one's advantage

Description: We will demonstrate three analytical tools along with a sample case study showing how they might be applied to a fictional actuarial organization within ABC Life. The goal is to highlight how they might be applied to perform a health check of an actuarial function organizational design. This can measure effectiveness quantitatively via benchmarking how an actuarial function might stack up against the industry and management expectations. The tools and techniques are critical for actuarial leaders and managers but are also relevant to all actuaries, since we can all benefit from understanding how our individual work efforts fit into the bigger picture of an organization.

Description: A summary about the first book club discussion on Never Split the Difference. Insights on key negotiation elements are discussed in the article.

Description: Investing in and taking care of employees can result in many-faceted positive results, for your team and for your firm. We first state the case for "taking care of employees," then exhibit several practical methods for showing you care for your employees.

Description: Many firms use in-your-face feedback mechanisms; however, Harvard Business Review authors Marcus Buckingham and Ashley Goodall argue that the most effective approaches employ open-ended questions that help employees maximize their unique strengths. Sample questions are provided so that managers can start utilizing the process as soon as they read this article.

Description: Self-branding is how you show up in the world, both in person and online. It’s how others perceive your strengths, your values, your work ethic, and your uniqueness. This article explores strategies that you can use to develop your personal brand, offering practical steps you can take.

Description: Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully. Given enough time and quality exchanges, we can form a relationship with any person we encounter. We should strive to develop positive relationships with people we like, and even with those we don’t like as much. Once established, both parties will understand each other better and benefit from the connection. Relationships can be challenging, especially at work or under stress. Skillfully managing them will help you initiate direct and productive conversations to alleviate misunderstandings, solve conflicts and achieve desired goals. This article explores strategies to develop the skill of relationship management.

Description: A leadership interview with Margaret Meister looking back at her career trajectory and sharing lessons learned.

Description: Latest installment in a series covering the application of Buddhist principles to the actuarial work setting. This installment covers the challenges actuaries face in dealing with unfamiliar and uncertain assignments. It provides both encouragement that actuaries are more capable and multi-faceted in their skill sets and offers suggestions taken from the meditation cushion and yoga mat to aid in tapping into those capabilities.