Description: Many insurance companies have started Diversity, Equity, and Inclusion (DEI) initiatives over the past few years to better engage with their employees and communities in new ways. Explore another important audience of DEI programs: the customers who purchase insurance products. Review research on the unique needs of specific groups that may have been underserved by insurance companies in the past. You will also touch on ways to make the insurance buying process more accessible to everyone.

Description: Most people will now have had some exposure to Large Language Model tools such as ChatGPT and will have been impressed by their ability to write essays or generate computer code. However, fewer people will be aware of the next phase of AI, which will turn AI chat assistants into more fully fledged AI colleagues. These emerging set of tools come under the broad term of “AI agents”, which are AI-based systems which have capabilities beyond a simple chat interface and are able to interact with external tools, access data, and most importantly have the capability to plan and perform arbitrarily complex tasks. In this talk we will explore the emerging field of AI agents and discuss our experiences using such frameworks to build end-to-end actuarial modelling solutions and demo some POCs we have been working on for the audience. We will also cover topics related to building such complex AI systems including: prompt-engineering fine-tuning retrieval augmented generation function calling specific AI agent frameworks and how they will allow AI to participate in all the different stages of the actuarial modelling process from coding and testing to documentation and analysis.

Description: The old adage 'insurance is sold not bought' has been used to dismiss digital insurance and support the old agent model of distribution. However, modern distribution systems address this with personalization. This is not simply a customized application form based on age or gender. Personalization is much more dynamic and happens in real-time. It's about tailoring the end-to-end experience to meet the needs and expectations of the specific applicant. The core tools to achieve this are AI learning and nudges from behavioral science.

Description: Interview on opportunities for InsurTechs in Life and Health reinsurance. Themes covered include digital distribution and digital health data. The article also shares insights into the role of the reinsurer when working with InsurTechs.

Description: How do we take a Minimum Viable Products (MVP) approach to launch new insurance products? Join this moderated discussion and focus on three key development aspects: Distribution, Systems, and the design and pricing of the Insurance product itself. Come discuss reasons to choose an MVP approach and how it solves many of the product launch challenges.

Description: Discover a modernization journey within finance, actuarial investment and risk domains. Expect to learn about the world we are striving for - an event-based, self-service, automated environment that centers around a cloud-based data lake with proper data quality and governance and provides visual, on-demand solutions for reporting and analysis. We will educate the audience on the technology used to obtain this vision and the approach (including our team structures and project management ideologies) we have taken thus far to start moving there.

Description: This session will examine bias from a social science perspective. It will discuss the three types of systemic biases using the National Institute of Standards and Technology (NIST) model. The NIST model details the three types as historical bias, societal bias, and institutionalbias. The session will also provide several examples of each type to provide a framework for identifying the social structure of bias.

Description: The presenters focus on traditional and non-traditional techniques for setting IBNR and assume some experience on the topic. Take in a brief overview of the basic development of IBNRs for financial reporting. Then explore general considerations and various methods used to estimate claim costs, plus understand variability in IBNR projections as well as challenges that arise in certain situations. There will be opportunities for the audience to share ideas and considerations based on past experiences.

Description: Several key market trends have encouraged the development and launch of direct to consumer business models over the last few years. The presenters will look at the impact this is having on traditional business models and the potential it has to open up growth paths to target markets. They will cover several new entrants coming to market aiming to solve specific industry gaps and/or create new opportunities in distribution, risk assessment, customer engagement and the consumer buying experience.

Description: The way customers and advisors purchase insurance products and interact with carriers has evolved rapidly in the last decade, reflecting the changing preferences in our digital world. Join this webcast to learn from a panel of experts on how they have approached these innovations in their own actuarial work and leave with a framework to manage risk through future change.