Description: This session lays the foundation for understanding the current workplace landscape and expected changes over the next generation, including the new gig economy. The material will provide an understanding of the relationship between the workplace and insurance, beginning with a macro view of the job market of the future: which jobs are growing, which are shrinking, and which are likely to be completely replaced by technology? The overview includes a brief presentation of Munich Re's research on the changing landscape and the effect on worker well-being and finance.

Description: The SOA launched the Actuarial Innovation & Technology Strategic Research Program earlier this year, focusing on projects in which technology is being used in actuarial work. The presenters will highlight reports from the program including a review of the Top Actuarial Technologies of 2019, the growing use of cloud computing and its impact on furthering and deepening actuarial analyses, and the growing innovative approaches using non-traditional data sources for risk selection and segmentation and its intersection with industry regulation. An overview of this new SOA research initiative and key findings from recently released reports will be covered.

Description: Technology is transforming the retirement space and more changes are expected in the future. Join a panel of experts to discuss what are the opportunities, trends and challenges associated with new technologies in the retirement landscape and how it is expected to impact consumers, if we can enable their successful integration.

Description: In September 2017, the China Insurance Regulatory Commission (CIRC) issued the “C-ROSS Phase II project construction plan”, planned to be used across three years’ time, by perfecting the regulations, improving the operational mechanism and strengthening the regulatory cooperation.

Description: This second session in the series examines responses to the changing workplace landscape from outside the insurance industry. Using a question-and-answer approach with our panelists, this session focuses on practical approaches to identifying new opportunities, and ways in which traditional products and sales channels are changing to meet emerging needs. Compared with other vertical financial services, the life insurance industry has a very low level of 'touch' with its customers. Communication with customers is often limited to the annual mailing of premium invoices. Wellness platforms offer life insurers a means to increase customer engagement, building stronger brand affinity and improving persistency. Life insurers can also leverage customer data collected through the wellness platform to streamline the underwriting process for cross-sales, increasing volume and efficiency.

Description: Business success in the future depends on assumptions we make today. However, we operate in a dynamic environment and cannot know with certainty what lies ahead. Addressing the challenge requires a synergy between data science, expert judgement, and decision making to spot changing drivers of key risks and respond with appropriate business action. We will be presenting development of such an "ecosystem" technically enabled by Natural Language Processing to monitor and detect signals from news streams. NLP is of increasing importance for insurance companies. Additional application examples are available in session 23.

Description: Telehealth enables the delivery of health care services to patients that are not in the same location as providers. Over the past decade, telehealth has been used increasingly to complement face-to-face patient encounters, and is particularly important to addressing health care needs in rural areas. Recent regulatory catalysts, particularly in the Medicare Advantage program, have served to elevate the visibility and importance of telehealth in the overall health care delivery system. Starting in 2020, Medicare Advantage plans can offer any clinically appropriate physician services through telehealth as part of the standard Medicare benefit. Network adequacy standards can also be met via telehealth providers under certain programs. This presentation will cover the basics of what constitutes telehealth, and provide tangible demonstrations of telehealth technology (simulating variations mediums through which services are delivered). We will cover the what, the why, and the where (anywhere) of telehealth in 2020.

Description: To remain relevant, insurers need to understand and adapt to changing consumer behaviors. There is no doubt about it, millennials have different expectations around searching, buying and servicing, and insurance is no exception! Come hear from four different insurance startups who are designing solutions for this future generation of insurance buyers, followed by a panel discussion with the opportunity to ask questions. You'll learn and perhaps even be inspired to propose solutions in your own company. You may even start calling yourself a Millenial Maven too!

Description: FASB has provided broad guidance for application of long-duration targeted improvements (LDTI) in Actuarial Standards Update 2018-12 for U.S GAAP financial reporting. However, the broad guidance provided leads to several interpretations and technology, data and system implementation challenges. During this session, the presenters will focus on sharing the technology, system and data challenges and insights gathered from their FASB LDTI implementation journey, including lessons learned from collaboration with other discipline areas and stakeholders such as finance, investment and IT. The presenters will also discuss methods to overcome challenges and go beyond compliance.

Description: Since the international financial crisis, accounting standards have become an important part of financial supervision rules, which objectively requires us to study the reform and development of accounting standards from the perspective of financial stability. Since the release of IFRS17 in 2017, the research and discussion of IFRS17 in the insurance industry has focused on technical details and implementation, while the economic impact and pros and cons analysis of IFRS17 are few. As a result, the industry's understanding of IFRS17 is not comprehensive enough, and there are still many disputes, and no industry consensus has been formed. In the future, the insurance industry should strengthen the research and analysis of IFRS17 from the perspective of financial stability, deepen the understanding and cognition of IFRS17, and improve the ability to control and use IFRS17.