2024 SOA ImpACT Conference - Session 6H: Managing Clients in a Virtual World 10.29.24 Recording

Once upon a time, with enough advanced notice and a well-planned out meeting agenda, you could get all the Key Decision makers (KDMs) in the same conference room. Now, many companies have allowed KDMs to move to geographically diverse locations and this is no longer the norm. Has business been impacted? Have productivity and sales been impacted? We will discuss the significant changes that have occurred in our industry when we went from pre-COVID to a post-COVID virtual world. When key contacts and KDM's no longer come into the office 5 days per week, 8 hours each day, how do you visit their office in person? Do all the KDM's still live in close proximity to the office? Are hybrid meetings effective? How do you maintain frequency of contact? In-person, virtual? This will cover learnings, best practices, ways to spur productivity, comradery and new ways of working together more effectively. Sales managers and others can glean helpful insights that will make them more effective in working with and managing their client base.