Description: The article presents specific operational guidelines when managers and staff are having difficult conversations. The article reviews half a dozen "popular" guidelines but shows that they are not specific. The article then in two layers presents specific operational guidelines. First the article based on a commonality of principles of email etiquette and Jewish Speech Laws reviews five guidelines for ordinary conversations: focus on events vs. people, focus on fixes vs. blames, being holistic (acknowledge any good done), be operational (indicate outcome and how to accomplish it), and use of tentative tone. The article concludes by adding three specific guidelines for difficult conversations: shared-self-evaluation, skillful use of breaks when emotions flair, and use of open-ended lead-on questions coupled with continuous empathy and offers of collaborative support.

Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved what to do when an actuary turned in her resignation, but didn't seem excited about the prospective move.

Description: Actuarial Speed Cubers in Wonderland

Description: In this video, Anthony Champi discusses the non-linear nature of the leadership journey, emphasizing that it involves both successes and failures, and may not necessarily lead to promotions. He highlights the importance of selflessly committing to the development of others if one chooses to become a leader of people, as well as the challenges and responsibilities that come with that role. He also advises individuals to seek opportunities for skill development and learning from mistakes, as well as the transition to leading larger teams or other managers and leaders.

Description: This article identifies four root causes of poor performance and four remedies to address them that every leader should know.

Description: I volunteered to assist with the Actuaries Without Borders Global Mentorship Program both as a mentor and deputy program manager. This article summarizes the lessons I have learned from my first year of involvement. I hope to inform readers about the obstacles actuaries face in developing countries and to encourage them to consider participating in this program.

Description: This article looks at critical points in my life, offers a very brief bio, and then explains how I used the experiences to learn decade by decade. It is motivated by wanting to tell the story of how able I am to contribute to the SOA and other activities at the age of 85. It is motivated by offering this story as a way to motivate others.

Description: Latest in series of articles exploring the adaptation of Buddhist philosophy to actuarial practice. This installment examines the challenges for actuaries in dealing with pain points in actuarial work, and how to best manage these forces so that the work remains aligned with professional standards.

Description: A compilation of reader responses is presented to a real life situation. This issue’s case study involved a candidate for an actuarial position who didn't handle salary discussions well, and whether that should impact the hiring decision.