Description: Article looks at various catastrophic events in past years specifically around insurance claims and the negative impact this has had on the insurance/reinsurance industries. It suggests better communication strategies for companies when dealing with the public.

Description: This session will examine bias from a social science perspective. It will discuss the three types of systemic biases using the National Institute of Standards and Technology (NIST) model. The NIST model details the three types as historical bias, societal bias, and institutionalbias. The session will also provide several examples of each type to provide a framework for identifying the social structure of bias.