Announcement: Access the latest SOA updates on COVID-19 at SOA.org/covid-19.

Due to unusually high email volume in Customer Service, you may experience a longer response time than usual. We apologize for any inconvenience this may cause.

SOA Examination Refund Policy

The Society of Actuaries (SOA) does not offer refunds for its examinations.* No part of a fee paid to the SOA for examination registration will be refunded or transferred to a later exam period should the candidate not appear for the exam or not have the proper valid government issued identification at the time of the exam.

The SOA does recognize that events may occur that are outside a candidate's control. In those cases, there are two options that may be available:

  • Rescheduling Options for CBT. Because computer-based exams may be administered over several days, candidates may have the option to reschedule their test appointment within the same testing window provided the request is made by noon of the second business day before the scheduled appointment, and also provided there is a seat available. To reschedule a CBT appointment candidates must follow the directions posted here.
  • Emergency Situations. The SOA recognizes that unforeseen emergencies may occur that directly influence a candidate's ability to take an exam on an appointed day. We will consider these situations on a case-by-case basis. Candidates finding themselves in such a situation should contact SOA Customer Service at customerservice@soa.org.

* Due to the Covid-19 pandemic, if after your registration there are no available appointments at Prometric locations within 150 miles of your location or you are uncomfortable taking the exam because of Covid-19 in your area, we are issuing credit vouchers for the next exam administration of the same exam in 2020, transferring registrations to the next exam administration of the same exam if the registration is open in 2020, or refunding the exam fees in full. Requests for refunds will be accepted for CBT and Written-Answer exam registrations only up to 48 hours prior to your exam date/time/appointment. CBT and Written-Answer exam refund requests received less than 48 hours prior to your scheduled exam date/time/appointment will not be accepted.

Candidates finding themselves in any of the above situations should contact SOA Customer Service at customerservice@soa.org.