Most, if not all of us have experienced a time when we were involved in a conversation that made us uncomfortable. Presenters will share tools and tips to facilitate difficult situations or conversations and include a framework for discussing challenging topics. Attendees will explore ways to utilize emotional intelligence to share information and feedback in a kind, caring way.
At the conclusion of the session, attendees will:
- Gain tools and tips to help navigate difficult conversations
- Learn how to apply emotional intelligence to real-life situations
- Gain confidence in participating in difficult conversations