Description: This presentation is a section meeting from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The speaker, an author and the Walter H. Carpenter Professor of Management at Babson College, describes powerful new techniques for cutting through interdepartmental barriers and motivating people over whom you have no authority to lend your support, to lend you their support. From the Record of Society of Actuaries, Volume 17, No. 4A.

Description: From a session at a meeting of the Society of Actuaries held in San Diego, CA, June 22-23, 2000 The instructor led participants in a discussion of examples of inappropriate communications and the impact on individuals and organizations. A model showing the relationship between perception and intent was demonstrated.

Description: Panelists explain the field of actuarial counseling, which is essentially risk management on an impartial basis for individuals. From the 1997 Record of Society of Actuaries, Vol. 23, No. 3.

Description: From a session at a meeting of the Society of Actuaries held in San Diego, CA, June 22-23, 2000 Instructors share insights into how actuaries can successfully market themselves within their own organizations to enhance their effectiveness and receive the acknowledgment, professional respect, and recognition they deserve.

Description: 1994 SOA Spring Meeting, San Francisco. In this session, which was part lecture and park audience participation, the human side of re-engineering was explored. Topics included: • Involving persons beyond the immediate department in the planning process. • Developing an implementation plan. • Building trust and understanding. • Understanding resistance and overcoming it. • Recognizing that re-engineering is a long-term process.