Description: The author gives advice on how to sell your point of view using two basic concepts: having conviction about the value you are providing and remianing completely detached from the results.

Description: An example of a presentation gone wrong and a discussion of ways it could be improved.

Description: How to create the hooks in your presentations that keep the listener at the level of maximum engagement, and provide interesting jumping off points for further questions. Instead of worrying if you've told people enough, put your attention to always leaving them wanting to know more.

Description: Feature article offering interviewing advice for candidates on how to manage tension.

Description: The author points out how good customer service, be it to an inside or outside customer, can build influence and relationship capital that can pay off for you in your career development.

Description: Our thoughts and beliefs have incredible power to shape our lives and the lives of others. The author looks at three instruments for use in shaping our thoughts.

Description: Feature article describing the author’s management techniques.

Description: This is a review of the book, 'The Lone Ranger’s Code of the West' by Jim Lichtman, dealing with the ethics and values of the Lone Ranger.

Description: Personal Opinion The Perils of PowerPoint Slides by James Gray from The Stepping Stone Newsletter, January 2004, Issue No. 13.

Description: This 'Happy New Year' message briefly explains the functions of the sections of the SOA and summarizes the plans for the Management and Personal Development Section and its newsletter, The Stepping Stone.