Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: I recently attended a conference where a succession of speakers crossed the line from self-absorption to rudeness. Indifferent to the obvious distress of their audience, they each rumbled interminably over their allotted 20-minute presentation times. From The Stepping Stone, April 2005, Issue No. 18.

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.

Description: This paper was authored by the executive vice president of Executive Search Consulting Partners. This paper provides six easy to follow tips to make telephone interviewing painless.

Description: This article describes team dynamics of introverts and extroverts, with an actuarial audience in mind. The article references the works of author Susan Cain.

Description: This article gives you tips and techniques that can be helpful in preparing for a successful presentation.

Description: This article goes through effective ways to give, and ask for, feedback in real time