Description: Discussion of the attitudes of consumers and consumerists regarding the life insurance industry and its products and a discussion of opportunities for improvement Topics include: 1. Disclosure to existing policyholders 2. Policy loan problems, including the policy replacement problem 3. dividend determination practices and 4. deceptive sales practices in the llfe insurance business.

Description: This 1981 session concerned Individual Life Insurance Cost Disclosure Issues including i. Current Status of Cost Disclosure Requirements 2. Responses to Cost Disclosure Pressures 3. Future Needs and Problems 4. Vehicles Available to Effect Changes There is also a discussion of replacements and the need for better communication of the comparisons of the replaced policy to the new policy to prospective buyers.

Description: 1999 SOA Annual Meeting, San Francisco. Presenters, each offering a different perspective, discuss a case study involving a successful bancassurance program focusing on: 1. Targeted customer segments. 2. Insurance products involved. 3. Distribution channels utilized. 4. Selling/underwriting/issue processes. 5. Refinements to the initial offering. 6. Key success factors. 7. Sales results.

Description: Presented at October 1996 Annual Meeting. Discusses the new regulatory requirements, including the invention of an illustration actuary and what the job entails, and the tasks to be accomplished in achieving compliance.

Description: This concurrent session took place at the 1975 Society of Actuaries Spring Meeting in New York, held in April. The presenters addressed various aspects of agency compensation and consumerism including the objectives of a compensation system, the services performed by the agent, how consumers view agent compensation, how the commission structure affects an agent’s advice, the impact of inflation on agents’ earnings, possible improvements to agent compensation, and regulation of “fair value” of insurance.

Description: This panel discussion, presented at the SOA's May 1976 Meeting in Houston, covered information and opinions related to consumerist trends and their actuarial implications. Discussions included: the U.S. Senate's Consumer Information and Fairness Act, NAIC disclosures, entitlement, changing life styles, confidentiality, availability of coverages, and Canadian consumerist developments.

Description: This presentation is an open forum from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The panelists present the preliminary report of The Society of Actuaries Task Force for Research on Life Insurance Sales Illustrations, summarizing the results of the task force’s work to date. Acknowledging the near universal belief that current sales illustration practices are inadequate, the panelists, members of the task force, discuss the alternatives to current illustration practices that the task force identified. Discussion from participants is included. From the Record of Society of Actuaries, Volume 17, No. 4A.

Description: This 1977 panel discussion focused on cost disclosure in individual life insurance. Areas covered included: 1. Status of NAIC model disclosure bill 2. Questions related to comparisons of costs and value of dissimilar policies 3. Characteristics of a good disclosure in a replacement situation 4. Developments in the use of the retention method

Description: The Actuary Vol. 22, No. 11. This is a debate regarding two approaches to Life Insurance Illustrations: The Range approach vs. the Current Scale approach

Description: Table of contents for Volume 1, Issue No. 2 of The Record of the Society of Actuaries. These records were taken from the New York meeting, April 17-18, 1975.