Description: This session at the SOA 2001 Toronto Spring Meeting discusses customer relationship management [CRM] including the definition of CRM, why it matters, how to implement it, and how to model a customer and determine the lifetime value of a customer.

Description: This article is a continuance of a series on Canadian federal government statistical agencies. From The Actuary Vol. 24, No. 4

Description: The following topics were discussed at concurrent sessions: 1. Personal Security in the 1970's- United States and Canada, 2. Adjusted earnings for life companies, 3. Pension funding, 4. What about these younger actuaries?, 5. Sources of statistical information for actuaries, 6. Variable life insurance, 7. Models and decision techniques, and 8. Role of the actuary in expense control. From Transactions of Society of Actuaries 1970, Vol 22, Pt. 2, No. 63.

Description: This session from the 1994 Valuation Actuary Symposium discusses expectations from asset adequacy analysis including the process of financial condition examination by regulatory authorities, asset cash flows particularly related to mortgages, reliance on investment professionals and recent developments at the NAIC level.

Description: This section contains book reviews and a select bibliography. From Transactions of Society of Actuaries 1973, Vol. 25, Pt. 1, No. 73. Book topics include statistics, quantitative methods for determining IBNR, and Investing for a Financial Institution. Other books on actuarial and insurance topics are briefly discussed.

Description: This session 15 PD of the Toronto Spring Meeting includes an update on specific approaches adopted by Canadian insurers and regulators to deal with capital guarantees on segregated fund products, capital modeling in the Canadian banking industry, and emerging issues using these techniques in the U.S. From the Record of the Society of Actuaries, Volume 27, No. 2, Session

Description: This paper evaluates the current practice of operational risk management in the insurance sector. Operational risk is nothing new in insurance, but, because of regulatory requirements, companies have initiated computation of risk capital for their operational losses. The current effort to manage operational risk is not a naturally evolving phenomenon, and operational risk, in the Basel Committee on Banking Supervision’s Basel II definition, is unlikely to be a significant cause of insurers’ failure. In addition, the current Basel II definition of operational risk is not suitable for the insurance sector. Consequently, the invention of models and tools based on the definition is incomplete and illusionary. My findings are based on the analysis of dozens of interviews with insurance industry professionals. I demonstrate the way operational risk is quantified in practice, show that the result obtained from this computation is of littl e use in managerial decision making and propose a set of policy recommendations illustrating the characteristics of operational risk in insurance. This study can be used as a platform for launching dialogues to initiate fresh thinking about operational risk in insurance beyond the current artificial and narrow boundaries.

Description: This discussion at an SOA 1968 Regional Meeting is about corporate planning and the actuary's role in the process.

Description: This session 99PD of the New Orleans Annual Meeting summary: Insurers today are looking for new ways to use currently available experience data to better predict future costs. Both the federal and state governments are looking at the possibility of using prescription drug data because it is more available and often of higher quality than other experience data. From the Record of the Society of Actuaries, Volume 27, No. 3, Session 99PD.

Description: This session from the 1993 Valuation Actuary Symposium focuses on general modeling issues associated with the completion of the opinion and memorandum required by revisions to the Standard Valuation Law. It concentrates on liability modeling.