Description: A contract owner selects a payout for his annuity using an AI/bot. The AI/bot presents various options with differences in payment and interacts with him in a simulated chat session. He decides on the form of payout. Compared to regular customer service the AI/bot was an improved experience with a call to action for the industry to build it.

Description: Creating the complete view and management of the complex interactions between care providers, medicines and behavior.

Description: This article, directed at actuaries, will explain the basics of blockchain in very simple terms and we will then examine some UK/European-based use cases where blockchain is already being used or developed.

Description: As an undergrad student, I discussed about my understanding of how AI is going to influence insurance industry through my volunteer experience with the SOA Actuarial Innovation and Technology Repository.

Description: Letter from the editor, outlining the theme and providing a brief description of each article within this edition of NewsDirect.

Description: The journey for microinsurance, nowadays called inclusive insurance, started a long time ago and is not complete in the majority of the low-income and low middle-income markets. When seeking to enhance inclusive insurance markets, it is useful and necessary to have a good understanding because it entails a different treatment of customers, distribution, products, pricing, client management, premium collection, claims declaration and settlement, and reporting.

Description: InsureTech Connect 2021, covered r emerging trends that were and future opportunities for insurance technology. In addition, Society of Actuaries (SOA) staff and key SOA volunteers who work in the insurtech industry interviewed a variety of attendees to gather further information on these trends.

Description: This session lays the foundation for understanding the current workplace landscape and expected changes over the next generation, including the new gig economy. The material will provide an understanding of the relationship between the workplace and insurance, beginning with a macro view of the job market of the future: which jobs are growing, which are shrinking, and which are likely to be completely replaced by technology? The overview includes a brief presentation of Munich Re's research on the changing landscape and the effect on worker well-being and finance.

Description: The interplay between technology and design to create safe, comfortable and thriving environments for aging in place and managing care costs.

Description: The Aging and Retirement and Actuarial Innovation and Technology Strategic Research Programs are pleased to make available a report that provides a sampling of new financial technologies (fintech) and their applications related to retirement savings systems affecting participants, plan sponsors and service providers.