Description: Tips for effective communication globally.

Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: Two actuaries describe how taking an improvisational acting class can help in the business world, with specific examples of improvisational techniques as they relate to actuarial work.

Description: A business leader and researcher describe the importance of effective leaders revealing their failures as well as successes.

Description: The author stresses the importance of presenting yourself in a positive light.

Description: This article shares tips for those starting out in the actuarial profession. The source is my experience and that of Ian Duncan FSA FIA FCIA MAAA and other actuaries.

Description: I recently attended a conference where a succession of speakers crossed the line from self-absorption to rudeness. Indifferent to the obvious distress of their audience, they each rumbled interminably over their allotted 20-minute presentation times. From The Stepping Stone, April 2005, Issue No. 18.

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.

Description: This paper was authored by the executive vice president of Executive Search Consulting Partners. This paper provides six easy to follow tips to make telephone interviewing painless.