Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved whether a 'promotion' was truly such, and what should be the actuary's next step.

Description: Principle #4: People make buying decisions based on emotion and justify these decisions with logic. To be influential, we need to take into account both logic and emotion. Of the two, emotion is a much more powerful motivating force. Unfortunately, too many people ignore the emotional component and focus solely on logic - neglecting what compels people to buy.

Description: Chairperson's Corner recaps the transformation L&D experienced the last few years. Do Nothing is a tribute toleaders and provides background/leader's traits.

Description: A look at Churchill's advice on hobbies from "Painting as a Pastime" -- why it's important to have a serious hobby to refresh one's mind.

Description: A compilation of reader responses is presented to a real life situation involving a dilemma facing an actuary, about how and when to discuss a valuation issue.

Description: This article goes through effective ways to give, and ask for, feedback in real time

Description: A real life situation is posed involving an actuarial management decision, and readers are invited to suggest "What Would You Do?"

Description: Article presents the basic terminology and theory of attribution theory, the theory explaining the causes that people attribute their successes and failures to. The article reviews i) typical attributions(e.g. effort, luck), ii) dimensions of attribution (controllability, stability), iii) useful and non-useful attributions, and iv) attribution retraining and v) other aspects of the theory (such as accompanying emotions)

Description: Persuasion is as much about heart as facts and figures. Find out what you can do to develop your powers of persuasion.

Description: The latest in a series of articles connecting the principles of Zen Buddhism to the working world of actuaries. This issue focuses on techniques for cultivating a gratitude mindset under all types of conditions - even stressful ones, in order to maintain equilibrium and harmony for a more productive workday.